June 26, 2015
Customer Experience Management

Medallia’s 2015 Customer Experience Benchmark Report

How Does Your Company Stack Up?

To an outside observer, the most visible cause of customer experience excellence seems to be company’s attitude toward their customers. Employees at every level — from the CEO’s strategic decisions down to the frontline’s daily interactions — seem to magically grasp exactly what customers want, and consistently go out of their way to delight them. …

The Medallia Team
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June 19, 2015
Customer Experience

Webinar: Customer Centricity and the Science of Habit Change

Featuring a lecture and Q&A with Charles Duhigg, author of "The Power of Habit"

Anyone whose company has tried to change the culture around its customer experience knows that the results don’t always match the intent. The company might devote lots of time and resources to creating new slogans, training programs and even external branding. But somewhere between planning and the execution, things go off-track — and customers end …

The Medallia Team
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June 3, 2015
Customer Experience

Case Study: Maintaining a Consistent Customer Experience During Rapid Growth

You would be hard-pressed to find a company these days that doesn’t collect some type of customer data after important interactions — but this information alone won’t give those companies a big-picture understanding of the experiences they deliver. While customers do bring important expectations to each interaction, as many 50% of all interactions occur as …

The Medallia Team
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