November 20, 2014
Customer Experience

Beyond Black Friday: Holiday Shopping Could Cost Retailers Billions

Plus: Download a webinar on the revenue impact of customer experience!

Black Friday, Small Business Saturday, Cyber Monday, Giving Tuesday, and now…Turkey Thursday. Retailers are increasingly looking to the holiday shopping season (and the handful of discount days that set it off) to make up for sluggish months and to account for a considerable amount of their annual sales. But what’s the point at which these …

Michelle de Haaff
Author:
November 13, 2014
Customer Experience

Digital Disrupter Strikes Back: How PayPal Removes Friction (And Drives BIG Business Results)

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The mobile payment and banking arms race is on, and no one knows this better than PayPal. Since 1998, the company has been an innovator in the financial services world — not just for leveraging the power of the Internet to disrupt traditional banks, but also seeking to create experiences for customers that are easy …

Michelle de Haaff
Author:
October 30, 2014
Customer Experience

How Can You Leverage the “Continuous Feedback Loop of Everything” Created by the Internet of Things?

Like the “Shareconomy,” the Internet of Things (IoT) is currently a bit of a catch-all — if not an all-out tech world buzzword. But simply put, it’s the leveraging of WiFi and mobile technologies to give a digital pulse to previously analogue items and experiences. And the runaway growth of the “Internet of Things,” which …

Michelle de Haaff
Author:
October 28, 2014
Product & Innovation

VIDEO: How to Create Experiences Customers Love

An Overview of Medallia's Customer Experience Management Platform

The Age of the Customer has long since arrived — but while many leaders grasp the implicit value of customer experience as a business driver and competitive differentiator, they don’t know where to invest resources and focus improvements. Medallia is all about solving this problem. We help organizations become more customer centric by wiring them …

Michelle de Haaff
Author:
October 20, 2014
Customer Experience

Banking without Banks: The Rise of Mobile and the Death of the Local Branch

PLUS: Download a webinar below with Brett King, author of "Bank 3.0"

Traditional banks — venerable financial institutions housed in imposing stone and marble — are swiftly becoming a thing of the past. Customers are increasingly looking for friction-free ways of conducting their day-to-day banking, relying on online or mobile solutions to their banking needs before they resort to a physical branch. And where they can’t do …

Ajit Ghuman
Author:
October 16, 2014
Customer Experience

Voice of the Customer: Listening Isn’t Enough

PLUS: Download Our Webinar with Forrester Below!

While an increasing number of companies are investing in Voice of the Customer programs, many haven’t realized the level of impact across their businesses that they hoped for. The data they collect from customers is often siloed — and it’s not connected to financial results nor delivered to frontline employees in an actionable way. In …

Michelle de Haaff
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