December 3, 2014
Customer Experience

Building Customer Relationships in a Digital Age

A Financial Services Company’s Journey

Digital disruption in financial services isn’t a new idea.  Many customers prefer the convenience of making their day-to-day transactions online rather than taking the extra time to visit a branch.  All across the United States, banks are responding to this trend, shutting down 2,599 brick-and-mortar branches this year.  And in their place, banks are beefing …

Dorian Stone
Author:
November 20, 2014
Customer Experience

Beyond Black Friday: Holiday Shopping Could Cost Retailers Billions

Plus: Download a webinar on the revenue impact of customer experience!

Black Friday, Small Business Saturday, Cyber Monday, Giving Tuesday, and now…Turkey Thursday. Retailers are increasingly looking to the holiday shopping season (and the handful of discount days that set it off) to make up for sluggish months and to account for a considerable amount of their annual sales. But what’s the point at which these …

Michelle de Haaff
Author:
November 13, 2014
Customer Experience

Digital Disrupter Strikes Back: How PayPal Removes Friction (And Drives BIG Business Results)

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The mobile payment and banking arms race is on, and no one knows this better than PayPal. Since 1998, the company has been an innovator in the financial services world — not just for leveraging the power of the Internet to disrupt traditional banks, but also seeking to create experiences for customers that are easy …

Michelle de Haaff
Author:
October 30, 2014
Customer Experience

How Can You Leverage the “Continuous Feedback Loop of Everything” Created by the Internet of Things?

Like the “Shareconomy,” the Internet of Things (IoT) is currently a bit of a catch-all — if not an all-out tech world buzzword. But simply put, it’s the leveraging of WiFi and mobile technologies to give a digital pulse to previously analogue items and experiences. And the runaway growth of the “Internet of Things,” which …

Michelle de Haaff
Author:
October 28, 2014
Product & Innovation

VIDEO: How to Create Experiences Customers Love

An Overview of Medallia's Customer Experience Management Platform

The Age of the Customer has long since arrived — but while many leaders grasp the implicit value of customer experience as a business driver and competitive differentiator, they don’t know where to invest resources and focus improvements. Medallia is all about solving this problem. We help organizations become more customer centric by wiring them …

Michelle de Haaff
Author: