Lisa Love-Bebb

There are few things more disheartening for a customer than feeling that their feedback isn’t heard. Recognizing this, many companies make a point of following up on customer feedback when something goes wrong. Some simply apologize or try to placate the customer with discounts and refunds. Some try to actually

There are few things more disheartening for a customer than feeling that their feedback isn’t heard. Recognizing this, many companies make a point of following up on customer feedback when something goes wrong. Some simply apologize or try to placate the customer with discounts and refunds. Some try to actually