August 16, 2017
People & Culture

How a Medallia Partnership is Bringing Full-Time Caregivers Back to the Workforce

In Spring 2017, Medallia welcomed its first “returnees” from the Path Forward program, which provides short-term work opportunities to women and men heading back to paid work after significant time away caring for family. As our head of People and …

Christy Lake

VP, People and Culture
August 10, 2017
People & Culture

Sean Farrington, Medallia’s VP of Sales for EMEA, on the Opportunities and Challenges of Going Global

From the Royal Military Academy Sandhurst to a 20-year career in tech and his new role leading Medallia’s EMEA Sales team, Sean Farrington’s work focuses on two things: making a difference and connecting with people. In a conversation with Bill Schuh, …

Bill Schuh

VP, Sales – Americas
August 7, 2017
Product & Innovation

The Big Story Behind Your Big Data

6 Practices For Making an Impact with Text Analytics

Big Data. Unstructured Data. Hundreds, thousands, millions of customer comments. Sound familiar? Wrapping your head around thousands if not millions of customer comments and pieces of feedback, let alone what to do with it, is a familiar challenge for CX …

Beth Benjamin

Sr. Dr. CX Strategy Research
July 17, 2017
People & Culture

Scott Aronson, Medallia’s Chief Revenue Officer, on Collaboration and his #1 Priority—To Serve the Field

Scott Aronson, who joined Medallia as Chief Revenue Officer in November, could go on all day about the things that excite him in the company’s current momentum—especially the Sales team’s new direction. In this interview, Christy Lake, VP of People …

Christy Lake

VP, People and Culture
July 4, 2017
Customer Experience

Meet the Medallia Public Sector Practice

We’ve recently launched our Public Sector Practice, based in Washington, D.C., with a focus on empowering government agencies and employees to treat citizens more like customers. My team and I have decades of experience in both customer experience and the …

Brian Michael

General Manager, Public Sector Practice