October 11, 2017
Customer Experience

How Medallia Empowers Heartland to Increase Merchant Retention

Heartland’s customers range from start-up entrepreneurs to some of the largest and most well-established enterprises in the US. These prized customers need more than just innovative Heartland solutions and security for payments processing, they need a top-notch customer experience as …

Kent Cissell

Head of US Sales and Business Operations, Global Payments Inc.
September 11, 2017
Customer Experience

Three Ways To Manage the Perils of CX-based Compensation Systems

Most companies recognize the importance of great customer service and the importance of rewarding employees for great performance. Put these two things together, and it makes sense for companies to tie the size of their employees’ paychecks to the ratings …

Beth Benjamin

Sr. Dr. CX Strategy Research
August 16, 2017
People & Culture

How a Medallia Partnership is Bringing Full-Time Caregivers Back to the Workforce

In Spring 2017, Medallia welcomed its first “returnees” from the Path Forward program, which provides short-term work opportunities to women and men heading back to paid work after significant time away caring for family. As our head of People and …

Christy Lake

VP, People and Culture
August 10, 2017
People & Culture

Sean Farrington, Medallia’s VP of Sales for EMEA, on the Opportunities and Challenges of Going Global

From the Royal Military Academy Sandhurst to a 20-year career in tech and his new role leading Medallia’s EMEA Sales team, Sean Farrington’s work focuses on two things: making a difference and connecting with people. In a conversation with Bill Schuh, …

Bill Schuh

VP, Sales – Americas
August 7, 2017
Product & Innovation

The Big Story Behind Your Big Data

6 Practices For Making an Impact with Text Analytics

Big Data. Unstructured Data. Hundreds, thousands, millions of customer comments. Sound familiar? Wrapping your head around thousands if not millions of customer comments and pieces of feedback, let alone what to do with it, is a familiar challenge for CX …

Beth Benjamin

Sr. Dr. CX Strategy Research