"Regardless of whether you're harnessing people or technology, it's in service of customer experience."...
“Regardless of whether you’re harnessing people or technology, it’s in service of customer experience.” – Julio Hernandez, Head of Global Customer Center of Excellence, KPMG Attendees of the annual Forrester conference in San Francisco are passionate about …
Here at Medallia, we strive to be an industry leader in privacy compliance. That’s why we’re proud to share that, in July 2017, Medallia obtained certification under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield frameworks. Privacy Shield is …
Heartland’s customers range from start-up entrepreneurs to some of the largest and most well-established enterprises in the US. These prized customers need more than just innovative Heartland solutions and security for payments processing, they need a top-notch customer experience as …
In less than a year since joining Medallia, Senior Software Development Manager Brett Gardner has grown the company’s new office just outside D.C. from three people to twenty-two and counting. In this interview, he explains how the team is tackling …
As the Chief Marketing Officer at Medallia, Marc Vanlerberghe is helping the company—and its customers—navigate a new frontier in customer experience. In a conversation with Molly Stark, Marc explains what intrigued him about Medallia, how he’s applying his experience from …
Most companies recognize the importance of great customer service and the importance of rewarding employees for great performance. Put these two things together, and it makes sense for companies to tie the size of their employees’ paychecks to the ratings …
For Mike Ottosson (CTO and VP of Engineering) and Krish Mantripragada (Chief Product Officer), leading the R&D team at Medallia is a rare opportunity to define the new space of Customer Experience Management. In this interview with Ariel Jolodovksy, Mike …
“Of the people, by the people, for the people.” In its simplest and most straightforward definition, the primary role of government is to serve its citizens. Government services frame and fuel our everyday lives, by providing public education, responding to …
As a 17-year veteran of Medallia, Elizabeth Carducci has seen the company grow from three people to more than 1,000. In this interview, Medallia Chief Revenue Officer Scott Aronson and Elizabeth discuss how Medallia has evolved since those early days, …
Lexus. Mercedes-Benz. Sephora. Hilton. Four companies with incredible products, recognizable brands, and, with the power of Medallia, an unforgettable customer experience. But let’s be honest. You know those other names, but not Medallia. Why is that? Lexus and Mercedes-Benz are …
How can you consistently strive to improve customer experience across multiple properties and maintain the same level of satisfaction across different cultures? What’s the best way of understanding the behavioral differences and distinct needs of millions of users in over …
In Spring 2017, Medallia welcomed its first “returnees” from the Path Forward program, which provides short-term work opportunities to women and men heading back to paid work after significant time away caring for family. As our head of People and …
It’s time for your technical interviews! Here at Medallia, we know that being a good engineer isn’t just about your CS skills. Don’t get me wrong, this is a technical interview, so be sure to brush up on the CS …
From the Royal Military Academy Sandhurst to a 20-year career in tech and his new role leading Medallia’s EMEA Sales team, Sean Farrington’s work focuses on two things: making a difference and connecting with people. In a conversation with Bill Schuh, …
