April 10, 2017
Product & Innovation

Founders of Medallia Reflect on Being Named a Leader by Forrester

A Conversation with Borge Hald, CEO, and Amy Pressman, President

Q: This is Forrester’s first update of the Wave since 2011.  How do you think the customer feedback management (CFM) market has changed since then? Borge: Since Forrester’s last Wave in 2011, we have seen dramatically increased interest from the C-suite. …

The Medallia Team
February 8, 2017

Safe and Sound: Medallia Is First CEM Company to Secure Highest Security Standards

As the writer and futurist Alvin Toffler once said, “Our technological powers increase, but the side effects and potential hazards also escalate.” Today, we are graced with digital enhancements that make our lives easier: ride-sharing apps, food delivery services, and …

Harshil Parikh

Director of Security and Compliance
November 21, 2016
Customer Experience

How to Get Your Execs Bought Into CX

Many CEOs hope to boost their companies’ competitiveness and long-term success by improving the customer experience they deliver. What they don’t always recognize is the importance of building executive and organizational alignment. Without the buy-in of senior leaders across departments, …

Beth Benjamin

Sr. Dr. CX Strategy Research