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Mar 14, 2024
Customer Experience

How to Optimize the Customer Experience Journey for Success

Perfecting the customer experience requires a deep knowledge of the path your customers take, from their first interaction with an

Medallia

Medallia

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Feb 29, 2024
Customer Experience

The Top Customer Service Metrics You Should Know

The key to staying ahead in business is all about really understanding how your customers feel. Not just how you assume they feel.

Medallia

Medallia

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Feb 27, 2024
Customer Experience

Guide to Unlocking Growth with Omnichannel Marketing

As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer e

Medallia

Medallia

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Feb 22, 2024
Customer Experience

How to Master the Art of Customer Engagement

How to Master the Art of Customer Engagement Mastering the art of customer engagement requires focusing on building strong, long-l

Medallia

Medallia

Man watches a presentation intently, in a brightly lit room
Feb 15, 2024
Customer Experience

Top 7 Customer Experience Quotes to Remember from Experience ‘24

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice f

Samantha Finken Rayner

Samantha Finken Rayner

Woman works on a laptop while taking a call on a cell phone
Jan 26, 2024
Digital Experience

The Impact of Digital Transformation on Customer Experience

In the last decade alone, the field of customer experience (CX) management has undergone a revolutionary transformation. The integ

Mary Kearl

Mary Kearl

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Jan 19, 2024
Customer Experience

Delivering Personalized Experiences in 2024: 4 Key Ingredients Yo

Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency. 

Mary Kearl

Mary Kearl

2024-blog-header
Jan 05, 2024
Customer Experience

2024 Customer Experience Management Systems Trends: What’s

Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for cus

Lauren Farah

Lauren Farah

A woman in business attire stands in the spotlight on a stage while giving a presentation
Dec 08, 2023
Customer Experience

Medallia Experience 2024: Everything You Need to Know

Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most insp

Samantha Finken Rayner

Samantha Finken Rayner

A new employee sits at their desk with a notepad, pondering a question
Nov 29, 2023
Employee Experience

Asking the Right Onboarding Feedback Questions (with Samples)

Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper

Medallia

Medallia

Woman is smiling while walking through a field, carrying a tree to be planted
Nov 28, 2023
Medallia Culture

Fostering Inclusive Employee Experiences with Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Heather Jin

Communicating With the Angry Customer
Nov 22, 2023
Contact Center

How to Communicate with Angry Customers: 15 Quick Tips

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t always

Justin Herrick

Justin Herrick