January 27, 2014
Customer Experience

Software’s Not Eating The World. Amazon Is.

Don't think Amazon competes against your company? Think again before it's too late.

In case you missed the holiday shopping season post-mortems, a trend away from brick and mortar purchases was a dark spot for many retailers. I envision lots of non-retail industry CEOs sitting around, rubbing their holiday-enhanced bellies, and chuckling: “Glad …

Amy Pressman