Prashant Nagaraddi

Think about a memorably fantastic experience you’ve had with a frontline employee. What was it that made the encounter so special? Chances are, it was something more than just having your expectations met. Perhaps the employee helped you through a challenging situation, or anticipated a significant need. Perhaps they simply

Think about a memorably fantastic experience you’ve had with a frontline employee. What was it that made the encounter so special? Chances are, it was something more than just having your expectations met. Perhaps the employee helped you through a challenging situation, or anticipated a significant need. Perhaps they simply