April 10, 2017
Product & Innovation

Founders of Medallia Reflect on Being Named a Leader by Forrester

A Conversation with Borge Hald, CEO, and Amy Pressman, President

Q: This is Forrester’s first update of the Wave since 2011.  How do you think the customer feedback management (CFM) market has changed since then? Borge: Since Forrester’s last Wave in 2011, we have seen dramatically increased interest from the C-suite. …

The Medallia Team
February 23, 2016
Customer Experience

Why Customer Experience Matters for the Insurance Industry

Perhaps more than most other companies, insurers know the importance of forming strong customer relationships. But preserving those relationships is getting a lot more complicated. Many insurance companies are building larger footprints, whether through expansion or, increasingly, through mergers. Such …

The Medallia Team