April 13, 2016
Customer Experience

Who Is the Mythical Millennial Consumer?

Medallia’s Senior Director of Research offers findings about this growing generation

A version of this article was originally published at Loyalty360 on April 1, 2016 Remember a world without the Web? Smart phones? Social media? If you’re a Millennial, you probably can’t. As the first “digital natives,” this generation’s worldview has …

Beth Benjamin
February 23, 2016
Customer Experience

Why Customer Experience Matters for the Insurance Industry

Perhaps more than most other companies, insurers know the importance of forming strong customer relationships. But preserving those relationships is getting a lot more complicated. Many insurance companies are building larger footprints, whether through expansion or, increasingly, through mergers. Such …

The Medallia Team