April 10, 2017
Product & Innovation

Founders of Medallia Reflect on Being Named a Leader by Forrester

A Conversation with Borge Hald, CEO, and Amy Pressman, President

Q: This is Forrester’s first update of the Wave since 2011.  How do you think the customer feedback management (CFM) market has changed since then? Borge: Since Forrester’s last Wave in 2011, we have seen dramatically increased interest from the C-suite. …

The Medallia Team
October 28, 2014
Product & Innovation

VIDEO: How to Create Experiences Customers Love

An Overview of Medallia's Customer Experience Management Platform

The Age of the Customer has long since arrived — but while many leaders grasp the implicit value of customer experience as a business driver and competitive differentiator, they don’t know where to invest resources and focus improvements. Medallia is …

Michelle de Haaff
November 22, 2013
Product & Innovation

One Simple Step to Quickly Boost Survey Responses

The closer you can get to frictionless, the more you increase your response rate.

When it comes to customer feedback programs, you’ll often hear people talk about closing the loop. But what about opening it? Getting survey responses is one of the biggest drivers of a successful feedback program. That might seem obvious, but …

Jonathan Sockell
October 28, 2013
Product & Innovation

How Can Text Analytics Improve Your Feedback Program?

If you're not parsing your text-based feedback, your CX picture is incomplete.

Customers are people and people are passionate. Whether they are talking about a recent service experience or a product they love or hate, open-ended survey questions and reviews allow people to go beyond a score or a rating and express …

Michelle de Haaff