Capture signals at every point of the customer journey — from surveys and social channels, to observed customer behavior and operational data from your company's CRM, POS, ERP, and more.
Create an early warning system that makes sense of key data, detects patterns, and uncovers what really matters to customers to drive actions.
Leverage the voice of the customer to uncover areas for improvement and increase NPS, customer lifetime value, and retention.
Keep a real-time pulse on customer preferences, track your performance against critical KPIs, and drive continuous innovation.
Capture all of your critical voice of the customer insights in one central system designed to help you understand and optimize experiences, grow loyalty, increase retention, and scale your business.
Quickly identify your biggest investment opportunities to improve customer experiences
Get up and running in days with a turnkey feedback platform that leverages industry best practices
See how you stack up to the competition with built-in benchmarking
Capture both solicited and unsolicited feedback across channels
Understand the customer experience in real time
Automatic dashboards and reporting
Capture key experience signals from everywhere — feedback you’ve asked for via surveys as well as unsolicited ratings, reviews, social mentions, and more. Plus, tie in operational data from important systems, like your company’s CRM, POS, and ERP.
Leverage AI-powered text and sentiment analysis to:
Identify at-risk customers and, taking advantage of Medallia Go’s predictive suggested actions, make the next move that’s most likely to drive the greatest impact. Close the loop when individual issues arise, and continuously address systemic issues to pre-emptively improve experiences across the board.
See how your most important customer engagement and experience KPIs compare to your competitors with built-in industry benchmarking.
