July 4, 2017
Customer Experience

Meet the Medallia Public Sector Practice

We’ve recently launched our Public Sector Practice, based in Washington, D.C., with a focus on empowering government agencies and employees to treat citizens more like customers. My team and I have decades of experience in both customer experience and the …

Brian Michael

General Manager, Public Sector Practice
May 26, 2017
Customer Experience

Three Tips on Customer Success from CA Technologies

Guest post from Dayton Semerjian, GM, Global Customer Success, CA Technologies Focused on growing the business and building a customer-centric culture in a dynamic market, CA Technologies partnered with Medallia in 2014 to get as close as possible to its customers …

Dayton Semerjian

GM, Global Customer Success, CA Technologies
April 10, 2017
Product & Innovation

Founders of Medallia Reflect on Being Named a Leader by Forrester

A Conversation with Borge Hald, CEO, and Amy Pressman, President

Q: This is Forrester’s first update of the Wave since 2011.  How do you think the customer feedback management (CFM) market has changed since then? Borge: Since Forrester’s last Wave in 2011, we have seen dramatically increased interest from the C-suite. …

The Medallia Team
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