January 22, 2014
Medallia and GE Healthcare to Hold Webinar on Best Practices for Operating a Customer Experience Management Program
Free web event to cover how businesses can use the Voice of the Customer and the NPS® system to improve customer experiences
What: “GE Healthcare’s Experience: Operational NPS at Global Scale”
Capturing and acting on customer feedback is a critical part of a global organization’s ability to drive customer experience improvement. In this complimentary webinar, GE Healthcare, one of the world’s foremost providers of medical imaging services and information technologies, will share valuable insights resulting from the company’s adoption of a Customer Experience Management (CEM) system and use of the Net Promoter Score℠ (NPS®) to drive daily improvement to customer experiences.
When: 10:00 AM PT / 1:00 PM ET, Wednesday, January 29, 2014
Who: David Kocher, senior services marketing manager at GE Healthcare
Dale Weideman, director of B2B solutions at Medallia
Why: Learn how GE Healthcare evaluated and selected Medallia’s CEM system to overcome challenges in operating its Voice of the Customer (VoC) program at a global level. Positive business impacts include improved coverage, increased timeliness in customer feedback capture, boosted response rates, reduced manual work and decreased operational expense.
How to Attend: Register for this free event here.