Medallia for Slack enables a 1-way integration that routes experience data captured by Medallia into Slack to create visibility on customer feedback and drive actions to improve customer experiences.
- Notify employees to take action on feedback and close the loop with customers
- Power feeds into public channels to provide broad visibility to experience data across teams and departments
- Collect feedback from employees to improve the employee experience
- This product has a limitation of connecting 1 Slack workspace with 1 instance of Medallia Experience Cloud. If you need to connect multiple Slack workspaces to Medallia, contact your customer success team
- This app is subject to Slack’s rate limitations for posting messages into a channel. If you anticipate running into these limitations based on your current data volume and use cases, contact your customer success team to discuss mitigation options.
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