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Two contact center team members share notes
Jun 28, 2022
Contact Center

A Leader’s Guide to Achieving a High-Performance Contact Center Culture

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover while contributing to the overall success of a business, according to Mandisa Makubalo, Founder & Managing Director at Unlimited Experiences SA.
Mandisa Makubalo

Mandisa Makubalo

Managing Director of Unlimited Experiences SA
The head of customer experience is sharing good news in exec meeting
MOST POPULAR
May 24, 2022
Customer Experience

Top 9 Customer Experience Strategies: Best Practices from CX Leaders

New research from the Medallia Institute reveals how to improve your customer experience using these customer experience strategy

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Editor's Pick
May 19, 2022
Customer Experience

Empathy at Every Touchpoint: The Remedy for Customer Experience in Life Sciences

In this interview, life sciences expert Richard Schwartz explains why empathy needs to be at the center of customer experience for
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Pride month
Jun 30, 2022
Medallia Culture

Unapologetically Herself: Pride Month Q&A with Jen Westhead

As Pride Month comes to a close, Jen Westhead, a Global People Operations Analyst at Medallia, shares her story.
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion and Belonging Communit
A lender helps a couple sign financial paperwork
Jun 23, 2022
Customer Experience

Turning Transactions to Trust in Financial Services: Q&A wit

Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and wha
Mary Kearl

Mary Kearl

Contributing Writer
A customer on their couch with their credit card orders something on their phone
Jun 21, 2022
Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive w

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digit
Sheila Mulrooney

Sheila Mulrooney

Product Marketing Manager
Ukrainian flag
Jun 17, 2022
Medallia Culture

Close to Home: Helping Ukrainian Refugees and the View from Polan

Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in this employee Q&A.
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
A customer experience team collaborates around a conference table
Jun 15, 2022
Customer Experience

Why Customer Feedback is the Key to a Successful Customer Experie

Here’s why a successful customer experience program needs customer feedback at the center of its operation, according to Dan Gingi
Dan Gingiss

Dan Gingiss

Guest Contributor
A digital experience team stands outside a conference room brainstorming together
Jun 14, 2022
Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digit
Sheila Mulrooney

Sheila Mulrooney

Product Marketing Manager
A CX leader sitting proudly at his laptop
Jun 10, 2022
Customer Experience

4 Key Elements to Creating a Successful Customer Experience Progr

Here’s what you need in order to create a successful customer experience program and lead within your industry, according to
Bill Staikos

Bill Staikos

SVP, Evangelist & Head of Community Engagement
An automotive customer chats with her salesperson about the vehicle’s features
Jun 09, 2022
Customer Experience

The Road to Excellence: Taking Customer Experience in Powersports

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal,

Maddie Buyers

Maddie Buyers

Content Marketing & Social Media Sr. Specialist
A traveler with her luggage is greeted by an enthusiastic front desk worker
Jun 02, 2022
Customer Experience

En Route to the Perfect Trip: Why Personalized Experiences in Tra

Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry a
Liam Burns

Liam Burns

Senior Content Marketing Specialist
Two colleagues collaborate in a biotech lab
May 18, 2022
Employee Experience

Why Good Employees Leave: Top 5 Reasons Why Employees Quit Their

If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.
Mary Kearl

Mary Kearl

Contributing Writer
Two colleagues collaborate in a biotech lab
May 17, 2022
Customer Experience

A Million Customer Questions: Navigating Customer Feedback in Lif

Industry expert Richard Schwartz shares how customer experience leaders can extract the truly important questions that may be hidd
Richard Schwartz

Richard Schwartz

Senior Solution Principal, Life Sciences
A customer works on their laptop in a coffee shop
May 12, 2022
Customer Experience

Top Customer Experience Opportunities in Retail, Restaurant &

The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes,

Liam Burns

Liam Burns

Senior Content Marketing Specialist