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PUBLIC RELATIONS CONTACT: PRESS@MEDALLIA.COM
August 16, 2022
Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
August 11, 2022
Uncommon James Chooses Medallia For Customer Experience
August 01, 2022
Medallia Announces Partnership with Arnold P. Gold Foundation as a Gold Corporate Council Member
July 29, 2022
DFS Furniture Chooses Medallia For Customer Experience
July 14, 2022
Medallia Approved as Authorized Vendor to Administer CAHPS for MIPS Survey
July 11, 2022
Medallia to Acquire Mindful, the Global Leader in Contact Center Callback Technology
June 30, 2022
Talisis Delivers Best in Class Experience through Medallia’s Industry Leading Experience Platform
June 29, 2022
Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm
June 28, 2022
Medallia Launches New Healthcare Solution to Transform Member Experiences and Improve Medicare Star Ratings
June 22, 2022
Medallia Named a Leader Among People-Oriented Text Analytics Platforms by Independent Research Firm
June 21, 2022
Medallia Named a Partner of the Exclusive 2022 Nucleus Forum in Addition to a Greater Partnership with Goodwood
June 16, 2022
Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Program
June 02, 2022
Medallia Announces Partnership with WNBA’s Washington Mystics
May 26, 2022
Medallia’s Thunderhead Named a Strong Performer for Real-Time Interaction Management by Independent Research Firm
April 28, 2022
Nearly 50% of Workers Who Joined the Great Resignation Left Without a New Job Lined Up
April 21, 2022
Medallia Acquires CXTeam to Accelerate Growth in Latin America
April 14, 2022
IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment
April 12, 2022
Northwestern Medicine and Medallia Co-Develop Solution to Help Healthcare Organizations Maintain Magnet Designation
April 05, 2022
Medallia Sees Record-Breaking Growth with Employee Experience Suite
March 15, 2022
Medallia Introduces Athena Studio, Empowering Organizations to Build No-Code, Custom AI Models
March 02, 2022
PLDT Brings Speed, Interactivity, and Connectivity to Customer Experience with Medallia and Kantar
February 16, 2022
Medallia Named 2022 Adobe Digital Experience Technology Partner of the Year
February 03, 2022
Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally
February 02, 2022
The Race Equ(al)ity Index Partners with Medallia to Help Companies Understand and Benchmark Racial Equity Efforts
January 20, 2022
Medallia to Acquire Thunderhead, Leader in Every-Channel Journey Orchestration
January 12, 2022
Medallia Recognized as One of Best Companies for Women, Diversity, and Overall Culture
December 22, 2021
Stella Connect by Medallia's Integration with Snappy Gifts Makes Rewarding Agents a Snap
December 02, 2021
Medallia Named a Leader in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
December 01, 2021
Outrigger Hospitality Group Invests in the Marriage of Technology and Travel
November 30, 2021
Primrose Retirement Communities Invests in Data-Driven Solutions to Help Improve Resident and Employee Experience
November 23, 2021
Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research
November 11, 2021
The Women Veterans Interactive Foundation Taps Medallia to Help Turn Women Veterans’ Stories into Action
November 04, 2021
Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months
November 02, 2021
Medallia Introduces The Next Generation of Digital Experience Management
October 29, 2021
Thoma Bravo Completes Acquisition of Medallia
October 28, 2021
Medallia Reaches Critical Milestone in Healthcare Experience as an Approved HCAHPS Vendor
October 19, 2021
Medallia Becomes the Official Feedback Partner for The McLaren Formula 1 Team
October 14, 2021
New Research Identifies Three Key Practices that Separate Employee Experience Leaders from Laggards
September 27, 2021
Built on Medallia Experience Cloud Platform, Rybbon Launches New Solution for Automated Digital Rewards
September 23, 2021
New Study Reveals Significant Gap Between Canadian Consumer Expectations and Businesses’ Ability to Deliver on a Great Customer Experience
September 15, 2021
University of Strathclyde Partners with Medallia for Employee and Community Experience
September 08, 2021
Medallia Sense360 Releases New Report on American Attitudes Toward Returning to Work
September 02, 2021
Medallia Reports Record Second Quarter Fiscal 2022 Revenue
August 26, 2021
Medallia Announces Medallia Marketing Experience on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
August 17, 2021
Medallia Launches Healthcare Payer Member Retention and Engagement Suite
August 12, 2021
Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success
August 11, 2021
Medallia Sense360 Releases New Analysis of How the Pandemic Shaped the Future of the Retail Industry
August 10, 2021
Medallia Becomes the Official Feedback Partner for MotoAmerica
July 26, 2021
Medallia to be Acquired by Thoma Bravo for $6.4 Billion
July 22, 2021
Daniel Brousseau Joins Medallia to Help Financial Services Firms Elevate Experience Management
July 20, 2021
Medallia CEO and Leadership Team Recognized with 2021 Comparably Awards
July 15, 2021
Medallia Appoints Bill Staikos as Senior Vice President of Industry Solutions
July 14, 2021
Anaplan Continues to Explore Different Ways to Put the Customer First
July 08, 2021
Medallia helps Schneider Electric to Delight Customers with Outstanding Digital Experiences
July 07, 2021
Medallia CEO Named 2021 Service to the Citizen™ Industry Executive of the Year
July 06, 2021
Medallia Strikedeck Recognized by SIIA as Best Customer Success Management Solution
June 17, 2021
Medallia Partners with New Metrics to Expand Operations in the Middle East
June 16, 2021
Franciscan Health Chooses Medallia for a Comprehensive Approach to Improving Care Experiences
June 09, 2021
Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme
June 08, 2021
Medallia Launches Ambulatory Patient Experience Suite to Deliver Differentiated Experiences
June 01, 2021
Medallia Reports Record First Quarter Fiscal 2022 Revenue
May 25, 2021
Prestige Hotels and Resorts to Optimize Guest Experiences with Medallia Go
May 19, 2021
Medallia Unveils New Developer and Mid-Market Customer Experience Platforms
May 18, 2021
Thurgood Marshall College Fund Select Medallia to Help Improve Student and Partner Experience
May 13, 2021
Medallia Again Sponsors Pip Hare, Female Skipper to Set Sail in 2024 Vendée Globe
May 11, 2021
Medallia Named a Leader in Report for Customer Feedback Management Platforms
May 10, 2021
Medallia Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements
May 07, 2021
Medallia and ServiceNow Provide a More Comprehensive View of Employee Experience
May 05, 2021
Medallia Showcases Commitment to Environment, Social and Governance Policies
April 29, 2021
The Container Store Selects Medallia Experience Cloud
April 27, 2021
Medallia Named Adobe Digital Experience Global ISV Partner of the Year
April 19, 2021
Sensei Labs Chooses Strikedeck by Medallia For Customer Success Management
April 14, 2021
Medallia Achieves Unique FedRAMP High Authorization
April 12, 2021
Medallia Recognized as One of the Best Places to Work
April 07, 2021
Southwestern Health Resources Chooses Medallia For Experience Management
April 06, 2021
New Sense360 by Medallia Intelligence Dashboards Empower Restaurants to Drive Positive Business Outcomes
April 05, 2021
Medallia Launches Additional Prepackaged Solutions for Healthcare, Field Sales Teams and Employee Experience
March 31, 2021
Medallia for Microsoft Dynamics 365 Now Available on Microsoft AppSource
March 25, 2021
Inky Chooses Medallia for Experience Management
March 23, 2021
Bird Dog Equity Partners Chooses Medallia For Experience Management
March 22, 2021
Marlette Funding Chooses Medallia for Experience Management
March 18, 2021
LivePerson and Medallia Announce Partnership to Make Experience Management Conversational
March 15, 2021
Medallia CIO Insights Dashboard Enhances IT Performance
March 11, 2021
Medallia Recognized as the 2021 ServiceNow Americas App Development Platform Partner of the Year
March 10, 2021
Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers
March 10, 2021
Medallia Takes Another Step in the Sports Arena with Sponsorship of Female Athletes, Sarah Hauser and Breezy Johnson
March 04, 2021
Medallia To Acquire Decibel, Leader in Digital Experience Analytics
March 04, 2021
Medallia Reports Record Fourth Quarter Fiscal 2021 Revenue
March 01, 2021
USA Rugby and Medallia Announce Sponsorship and Partnership Agreement
February 24, 2021
ARC Europe Group Leverages Medallia to Streamline Experience of Roadside Assistance Customers
February 24, 2021
Medallia Announced as the Official Feedback Partner of the 36th America’s Cup Presented by Prada
February 18, 2021
Salvatore Ferragamo and Medallia Together Amplify the Customer Experience
February 16, 2021
Medallia names Shankar Balakrishnan as new Area VP of UK&I and MEA
February 11, 2021
Nebraska Emergency Management Teams Up with Medallia to Optimize Digital User Experience
February 08, 2021
U.S. General Services Administration Awards Text Analysis Contract to Medallia and DLT Solutions
February 01, 2021
Aimbridge Hospitality Selects Medallia for Contactless Guest Communication
January 29, 2021
Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management
January 27, 2021
Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time
January 26, 2021
A&W Canada Leverages Medallia to Capture Real-Time Guest Feedback and Take Action
January 25, 2021
Medallia Announces Product Enhancements Aimed at Managing Disrupted Remote Workforces
January 21, 2021
U.S. Department of Health and Human Services Selects Medallia to Understand the Experience and Sentiment Across Mission Critical Services
January 14, 2021
Medallia Integration to Slack Revolutionizes Employee Engagement & Collaboration
January 11, 2021
Uncle Julio’s Mexican From Scratch Restaurants Tap Medallia to Enhance Curbside Pickup Experience and Safeguard Customers
January 07, 2021
Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience
January 06, 2021
Reachdesk Chooses Medallia For Experience Management
January 05, 2021
Dirbato Joins Medallia Partner Program in Japan
December 15, 2020
Medallia Appoints Elizabeth Carducci as Chief Revenue Officer Positioning Sales and Field Organizations for Fiscal Year 2022 Growth Goals
December 15, 2020
Medallia Integrates with People.ai Arming Sales Teams with Critical Customer Sentiment Insights
December 14, 2020
Office Depot Mexico Chooses Medallia For Experience Management
December 04, 2020
Khoros and Medallia Partner to Provide Brands with the Most Complete View of their Customers and Enhance Customer Experience
December 03, 2020
Medallia Reports Record Third Quarter Fiscal 2021 Revenue
December 03, 2020
Medallia Named a Leader in Gartner Magic Quadrant for Voice of the Customer
December 01, 2020
Medallia and Five9 Partner to Provide Call Center and Customer Experience Leaders with Rich Insights
November 18, 2020
Woodside Homes Nails Home Buyer Engagement with Medallia
November 16, 2020
Medallia Collaborates with Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement
November 11, 2020
Medallia Appoints Henson Gawliu as Senior Vice President, Chief Digital and Demand Generation Officer
November 10, 2020
Banorte Engages the Voice of the Customer Leveraging Medallia
November 10, 2020
Medallia Launches Virtual Fan Experience Dashboard For Vendée Globe
October 27, 2020
Medallia Announces Medallia Closed Loop Service for Salesforce on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
October 26, 2020
Medallia and Visier Collaborate to Provide Leaders with Critical Employee Insights for Evidence-Based Decision Making
October 21, 2020
Medallia Partners with Tableau to Help Companies Visualize Customer Experience Data and Get it Into the Hands of More Customer-Facing Employees
October 20, 2020
Mazda Canada Leverages Medallia for Customer Engagement and Transformation
October 14, 2020
Zinklar Taps Medallia Insights Suite to Give Brands Deep Insights to What Consumers Want
October 11, 2020
ENSEK Selects Medallia to Foster Employee Engagement
October 08, 2020
Validators Selects Medallia Insights Suite for Market Research
October 07, 2020
Experience Management Leader Medallia Acquires Idea and Innovation Platform Crowdicity
October 07, 2020
PODS® Turns to Medallia for Complete View of Customer Experience in a Single Platform
October 06, 2020
SoftBank Extends Partnership with Medallia
October 01, 2020
University of Sydney Selects Medallia as Experience Management Platform
October 01, 2020
Two Healthcare Industry Veterans Join Medallia to Lead Healthcare Employee and Patient Experience
September 29, 2020
The City of San Diego Selects Medallia to Improve Employee and Resident Experience
September 17, 2020
Medallia LivingLens Announces Integration with Zoom Video Communications
September 14, 2020
Canadian Tire Selects Medallia to Strengthen Customer Experience Insights
September 14, 2020
Experience Management Leader Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360
September 11, 2020
AIB Expands CX Program with Medallia
September 03, 2020
Medallia Reports Record Second Quarter Fiscal 2021 Revenue
September 03, 2020
Experience Management Leader Medallia to Acquire Contact Center Coaching Automation Platform, Stella Connect
September 02, 2020
Fast-Casual Leader Noodles & Company Pivots Seamlessly to Curbside with Customer Insights from Medallia
August 26, 2020
Medallia Launches Service Experience Quickstart for ServiceNow
August 25, 2020
HK Express Selects Medallia to Understand the Customer Experience
August 25, 2020
Medallia Contactless Messaging Now HIPAA Compliant for Healthcare Payers, Providers and Pharmaceutical, Medical Device Companies
August 20, 2020
Qual Street Taps Medallia Insights Suite to Give Brands Deep Insights to What Consumers Want
August 19, 2020
Cognex Looks to Medallia to Uncover Customer Sentiment and Deliver Exceptional Experiences
August 18, 2020
Medallia Action Intelligence Surfaces Customers at Risk of Churn, Prioritizes Top Revenue-Impacting Actions
August 18, 2020
Medallia Invests in Customer Growth Across Asia with Launch of Singapore Data Centre
August 13, 2020
Round-the-World Sailor uses Medallia Crowdsourcing Platform to Engage with Fans and Gather Advice Ahead of Solo World-Record Attempt
August 12, 2020
Medallia Appoints ANZ Country Manager to Drive Growth
August 06, 2020
Idaho Board of Dentistry Chooses Medallia to Understand and Take Action on the State’s Dental Community Needs
July 22, 2020
Medallia and Ipsos Give Healthcare Providers HCAHPS Solution and Complete Understanding of Patient Experience
July 20, 2020
UAB Health System Taps Medallia to Enhance Employee and Patient Experiences
July 17, 2020
New Medallia Digital Quickstart Delivers Real-Time Digital Experience Insights in Days
July 14, 2020
Dasher Technologies, Inc. Chooses Medallia For Experience Management
July 10, 2020
Medallia Unveils Quickstart Solutions Empowering State, Local Governments and Education to Reimagine How they Serve Society
July 09, 2020
Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
July 07, 2020
Trilio Chooses Medallia for Experience Management
July 02, 2020
Medallia and the Public Sector Commission, Western Australia Unite Citizens and Public Servants in Fight Against COVID-19
July 01, 2020
Medallia Sponsors Pip Hare to Compete in the Vendée Globe
June 30, 2020
Ace Hardware Selects Medallia to Drive Customer & Employee Experience Excellence
June 23, 2020
Adelaide Brighton, LTD. Chooses Medallia For Experience Management
June 22, 2020
100%Open Chooses Medallia For Experience Management
June 22, 2020
Transformational Business Leader James D. White Joins Medallia Board Of Directors
June 17, 2020
Mitek Systems, Inc. Chooses Medallia For Experience Management
June 16, 2020
Challenge America Taps Medallia to Crowdsource Innovative Solutions to Emerging Health and Safety Challenges
June 16, 2020
Medallia Announces Telemedicine Suite for Healthcare Organizations to Streamline Telehealth and Optimize Patient Experience
June 09, 2020
Digital Health Institute for Transformation and ASSIST Center Leverage Medallia Crowdicity Platform to Launch Virtual Incubator for Remote Health Monitoring
June 03, 2020
BAC Credomatic Customer Experience Programs Go Live on Medallia
June 02, 2020
Medallia Reports Record Revenue in First Quarter Fiscal 2021
May 27, 2020
MSA Safety Inc., Leverages Medallia to Accelerate Digital Transformation of Customer Experience
May 19, 2020
Medallia Partners with Veeva Systems to Deliver Valuable Insights to Pharma Reps in Critical Sales Moments
May 13, 2020
Medallia CEO Leslie Stretch Keynotes Experience ’20; Shares Innovations in Video, Voice, Messaging and Ideas
May 13, 2020
Medallia LivingLens Announces Video Asset Management Capabilities
May 13, 2020
Medallia Launches Medallia Speech
May 08, 2020
Medallia Launches Powerful Experience Management Quickstart Solutions Delivering Time to Value in Days
May 06, 2020
Medallia Completes Acquisition of Voci Technologies
May 06, 2020
Medallia Joins Forces with Ipsos to Launch New Healthcare Crowdsourcing Community
May 05, 2020
Idaho Division of Veteran Services Chooses Medallia to Better Understand How to Help Veterans and their Families
May 04, 2020
Arnott’s Biscuits, Ltd. Chooses Medallia For Experience Management
May 01, 2020
ShotSpotter Chooses Medallia For Experience Management
April 28, 2020
Batteries Plus Leverages Medallia Customer Feedback to Pivot Its Operations During COVID-19 Health Crisis
April 22, 2020
Experience Management Leader Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies
April 17, 2020
UK Government Deploys Medallia’s Crowdsourcing Platform to Find New COVID-19 Testing Solutions and Help Achieve 100,000 Tests Per Day
April 15, 2020
Medallia Partners with the International Chamber of Commerce to Help the World Health Organization Understand Impact of COVID-19 on Global Businesses
April 10, 2020
QAD, Inc. Chooses Medallia as Experience Management Platform
April 09, 2020
Pandora Chooses Medallia to Understand and Optimize Digital Experience
April 03, 2020
Medallia Announces “Take Care” Initiative Supporting Customers and Employees Through Covid-19 Crisis
April 02, 2020
Medallia Launches New Insights Suite to Power the Future of Consumer Insights
March 31, 2020
Jorsek, LLC Chooses Medallia For Experience Management
March 27, 2020
Majorel Deutschland GmbH Chooses Medallia as Experience Management Platform
March 18, 2020
Medallia Recognized as a Leader in Employee Experience Management Platforms Report by Independent Research Firm
March 12, 2020
Medallia Reports Record Fourth Quarter Fiscal 2020 Financial Results
March 11, 2020
Former Chief of Staff from U.S. Department of Veteran Affairs Joins Medallia
March 10, 2020
Easy Mortgage Apps, LLC Chooses Medallia For Experience Management
March 03, 2020
Hyland Taps Medallia for Strategic Employee and Customer Experience Initiatives
February 25, 2020
Calzedonia S.p.A Group Selects Medallia for Digital Customer Experience
February 21, 2020
JLL Expands B2B Experience Management Program with Medallia
February 20, 2020
Medallia Completes Acquisition of Video Feedback Platform, LivingLens
February 18, 2020
CFI Group Selects Medallia to Deliver Exceptional Digital Experiences to Citizens
February 12, 2020
Medallia Recognized as Most Advanced Employee Experience Platform in Guiding Analytics
February 11, 2020
JLL Expands B2B Experience Management Program with Medallia
February 11, 2020
Medallia Recognized as a Leader in Customer Feedback Management Platforms Report by Independent Research Firm
February 06, 2020
Experience Management Leader Medallia to Acquire Video Feedback Platform, LivingLens
February 05, 2020
Eni gas e luce Selects Medallia to Power Its Customer First CX Program
January 31, 2020
Aggreko Taps Medallia To Optimize their B2B Customer Relationships
January 29, 2020
Medallia Selected as Platform of Choice to Expand Customer and Employee Experience at Freshii
January 23, 2020
Medallia Announces Medallia Sales and Service Experience App on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
January 22, 2020
Clarus Direct LLC Chooses Medallia as Experience Management Platform
December 10, 2019
Medallia Voice of the Public Package to Power Superior Government Experience
December 09, 2019
Caribou Coffee Looks to Medallia Experience Cloud to Deliver Exceptional Employee Experiences
December 05, 2019
Medallia Reports Record Third Quarter Fiscal 2020 Financial Results
November 21, 2019
Wynn Las Vegas Expands CX Program with Medallia to Include Convention Feedback
November 13, 2019
Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty
October 31, 2019
Under Canvas Chooses Medallia as Experience Management and Innovation Platform
October 30, 2019
American Axle & Manufacturing, Inc. Chooses Medallia as Associate Experience Management and Innovation Platform
October 29, 2019
Medallia Now Certified in the ServiceNow Store
October 28, 2019
One of Canada’s Most Trusted Brands, CAA, Leverages Medallia to Increase Customer Loyalty
October 23, 2019
CommScope Utilizes Medallia for Real-Time Insights to Power Great Experiences
October 23, 2019
CommScope Utilizes Medallia for Real-Time Insights to Power Great Experiences
October 09, 2019
Say Insurance Selects Medallia to Optimize its Digital and Call Center Experiences
October 05, 2019
American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
September 27, 2019
Medallia City Tour Unites Experience Management Innovators from Around the Globe
September 25, 2019
SoftBank Chooses Medallia as Customer Experience Platform
September 24, 2019
Experience Management Leader Medallia Acquires Zingle, a leading Multi-Channel Mobile Messaging and Customer Engagement Technology
September 20, 2019
Pizza Hut USA Chooses Medallia as Customer Experience Platform
September 05, 2019
Medallia Reports Record Second Quarter Fiscal 2020 Financial Results
August 26, 2019
San Francisco Chamber Orchestra Announces Season Sponsor, Medallia, and Launch of New Website
July 02, 2019
Red Roof Chooses Medallia to Transform its Customer Experience and Drive Retention
June 24, 2019
Medallia announces AI-powered innovations to fuel digital transformation
June 20, 2019
Medallia Names Software Industry Veteran Rob Bernshteyn to its Board of Directors
June 05, 2019
Medallia Demonstrates Philanthropic Leadership by Joining Pledge 1% Movement
June 03, 2019
Medallia Becomes Premier-Level Partner in Adobe Exchange Partner Program
June 03, 2019
Experience Management Leader Medallia to Acquire Behavioral Analytics Startup Cooladata
May 16, 2019
Medallia Announces Submissions for Second Annual Medallia Expy Awards to Honor Experience Management Innovators
May 08, 2019
Experience Management Leader Medallia to Acquire Customer Success Leader Strikedeck
April 23, 2019
Medallia Names SaaS Veteran Mitchell K. Dauerman to its Board of Directors
April 17, 2019
Medallia Experience’19 Conference Features U.S. Olympic Ski Champion, Lindsey Vonn and Petco CEO, Ron Coughlin, as Presenters
April 17, 2019
Medallia Appoints Rory Cameron as Executive Vice President of Corporate Development
March 27, 2019
Medallia Prioritized to Work with the Joint Authorization Board Under FedRAMP Connect Program
March 13, 2019
Counter Culture Coffee Adopts Medallia’s Experience Management Solution to Improve Customer Loyalty
March 11, 2019
Medallia Extends Employee Experience Suite With New AI Powered Applications
February 28, 2019
Medallia Launches Healthcare Practice to Meet Demand for Healthcare Experience Excellence
February 27, 2019
M For Momentum: Experience Management Leader Medallia Reports Completion of Financing Round
February 11, 2019
Experience Management Leader Medallia appoints Estelle Villard as Vice President & Country Manager of France
January 09, 2019
Experience Management Leader Medallia appoints Shannon Katschilo as Vice President & Country Manager in Canada
December 18, 2018
Medallia’s Employee Experience Solutions Drive Engagement, Productivity and Empowerment
December 11, 2018
Experience Management Leader Medallia Appoints Roxanne Oulman as Chief Financial Officer
December 03, 2018
Medallia recognised in APAC as top ranked, in both current offering and strategy
October 30, 2018
Medallia recognized as top ranked in both current offering and strategy
October 24, 2018
Medallia Launches Public Sector Division in McLean, VA
August 20, 2018
Medallia Names SaaS Industry Veteran Leslie Stretch President and Chief Executive Officer
August 16, 2018
Award Winning Real-Time Feedback Program Delivers Better Patient Engagement to the Department of Veterans Affairs (VA)
July 31, 2018
Medallia Expands Flagship London Event to Four Additional Markets in EMEA Following Strong Growth in the Region
June 20, 2018
Research Shows Customer Experience Top Reason Consumers Choose a Brand
May 16, 2018
Independent Research Firm Shows $35.6M in Value from Medallia Experience Cloud
May 16, 2018
Medallia Recognizes World’s Most Innovative Customer Experience Leaders
May 16, 2018
Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics
May 15, 2018
Medallia Extends Its Market Leadership with Launch of AI-Powered Next Generation Offering
May 10, 2018
Medallia Expands in Europe to Grow Customer Experience Market
April 19, 2018
Experience ‘18 Brings Together the Customer Experience Community and the World’s Top Brands
April 05, 2018
Medallia GovCloud Now FedRAMP Ready
April 04, 2018
Medallia Wins 2018 Temkin Group Customer Experience Vendor Excellence Award
April 03, 2018
Medallia Appoints Susan Lovegren as Chief People Officer
March 09, 2018
Lenovo Partners with Medallia for Customer-Centric Transformation
February 07, 2018
TUI UK & Ireland Implements Medallia to Expand Commitment to Customers
December 12, 2017
Zurich rolls out Medallia Experience Cloud to enhance customer experience
December 01, 2017
Medallia Empowers Insurance Companies to Build a Customer-Centric Culture
November 21, 2017
Rent-A-Center Selects Medallia for Voice of the Customer Program
November 08, 2017
Medallia Delivers Insights from Unstructured Data to Fuel Customer Experience Innovation
November 01, 2017
Bank of America Merrill Lynch Honors Medallia During Annual Technology Innovation Summit
October 19, 2017
Introducing Medallia for Digital
October 10, 2017
Sam’s Club Engaging Members through Medallia’s Digital Platform
September 14, 2017
Air Liquide Selects Medallia to Focus on Customer-Centric Transformation
August 03, 2017
Medallia Launches New Powerful Self-Service Capabilities
July 25, 2017
IntegraMed Fertility Chooses Medallia to Focus on Unmatched Patient Experience
July 11, 2017
Medallia Is Named to Forbes 2017 Cloud 100 List
June 27, 2017
Benefit Cosmetics Applies Medallia to Increase “Glam Factor”
June 20, 2017
Driven Brands Selects Medallia to Drive Customer Success in Automotive Industry
June 15, 2017
Medallia launches Best Practice Packages for 5 enterprise lines of business
June 09, 2017
Medallia Grows to More Than 1,000 Employees Globally, including Expanding its Presence in Europe and Australia
April 19, 2017
Medallia Introduces the Future of Customer Experience
April 10, 2017
Medallia Named a Leader in Customer Feedback Management by Independent Research Firm
March 28, 2017
Department of Veterans Affairs Selects Medallia to Transform the Veteran Experience
December 16, 2016
Medallia Launches Insights Suite with Advanced Data Analytics
December 16, 2016
Medallia Names VMware Veteran Chief Revenue Officer
October 27, 2016
Medallia Appoints Former Android CMO to Lead Marketing
October 20, 2016
Medallia Acquires Digital Voice of Customer Leader Kampyle
October 17, 2016
Medallia’s New Modern and Intuitive Design Inspires Higher Levels of Engagement with Customer Feedback
October 06, 2016
Medallia’s New Integration Capabilities Make Customer Centricity Easier Than Ever
September 28, 2016
Medallia Partners with Yelp to Deliver a Wealth of Untapped Customer Insight
September 26, 2016
Medallia Appoints Head of Product
August 04, 2016
Medallia Appoints Head of Customer Success
June 28, 2016
Medallia Appoints Chief Information Officer
May 04, 2016
Medallia Launches Alliance Program to Meet Growing Demand for Customer Experience Management Software
April 04, 2016
Medallia Wins 2016 Temkin Group Customer Experience Vendor Excellence Award
March 15, 2016
New Medallia Text Analytics Engine Delivers Real-Time Actionable Insight Without Bias or Blind Spots
December 15, 2015
Medallia Lifts Vail Resorts to Higher Elevation in Customer Experience
December 10, 2015
Medallia Wins 2016 Glassdoor Employee Choice Award
December 09, 2015
Medallia Announces Partnership with kate spade new york
October 12, 2015
Medallia Ask Now Delivers Rapid-Fire A/B Testing to Accelerate Pace of Innovation
October 05, 2015
‘Experience Factors’ Have Biggest Impact on Millennials’ Banking Choices, New Study Finds
September 30, 2015
Delta Air Lines Adopts Medallia to Measure Billions in Customer Experience Investments
September 24, 2015
Japanese Consumers Set the Bar for High Standards, While South Americans Are the Easiest to Please, New Research Finds
September 09, 2015
Medallia Names Mike Ottosson as Head of Technology
September 08, 2015
PenFed Credit Union Adopts Medallia to Drive Growth Through Improved Member Experiences
July 21, 2015
Medallia Raises $150 Million in Equity Financing to Continue Rapid Growth
July 14, 2015
Medallia Appoints Stan Meresman and Leslie Kilgore to Board of Directors
June 11, 2015
Medallia Appoints Mike Kourey as CFO
May 27, 2015
Medallia Software Helps SAP to Gain Deeper Insights from Customers to Drive Improvements, Deliver Great Customer Experience
May 07, 2015
Medallia and Deloitte Launch Strategic Alliance to Provide Full Service Solution for Customer Experience Transformations
April 30, 2015
Medallia and Appirio Partner to Improve Customer Experience Efforts by Uniting Customer Insights with Business Data
April 20, 2015
Cablevision Integrates Medallia into Its Operations Organization to Further Enhance Its Customer Experience
April 14, 2015
Medallia Partners with Loyalty Expert Fred Reichheld, Acquires Rights to Reichheld’s HuddleUp Platform
March 19, 2015
Responding to Social Media Boosts a Company’s Bottom Line, New Research Finds
January 21, 2015
Medallia Releases Next-Generation Module to Help Companies Systematically Eliminate Recurring Customer Issues
November 17, 2014
Medallia Named to Deloitte’s 2014 Technology Fast 500 List of Fastest Growing Companies in North America
October 03, 2014
Medallia Webinar to Share Best Practices for Embedding the Voice of the Customer Into Your Business
September 25, 2014
Park Hyatt, Omni, Outrigger Top List of America’s Best-Performing Hotels, Medallia Report Finds
September 03, 2014
Medallia eBook Reveals the Revenue Impact of Customer Experience Improvements
August 18, 2014
Medallia Receives $50M in New Funding to Meet Growing Market Demand for Software that Makes Companies More Customer Centric
August 14, 2014
TNS and Medallia partner to help companies revolutionise their customer experience
July 30, 2014
Medallia and 7-Eleven Execs to Speak on Customer Experience at GrowthBeat 2014 Conference in San Francisco on August 6
July 24, 2014
Medallia Appoints Dorian Stone as Vice President of Customer Experience Strategy
July 17, 2014
Medallia Launches Medallia for Salesforce on the Salesforce1 AppExchange, the World’s Leading Business Apps Marketplace
June 10, 2014
Medallia To Hold Virtual Book Club Webinar on “The Nordstrom Way”
May 15, 2014
Medallia Native Text Analytics Solution Now Available in 39 Languages
May 15, 2014
Medallia Announces Industry’s First Customer Experience Program Health Check Module
May 14, 2014
Medallia Institute Releases 2014 Customer Benchmarks: Companies That Give Customer Feedback to the Frontlines Achieve Higher NPS®
May 08, 2014
Medallia Signs Agreement With Verizon to Provide Customer Experience Management Software Solution Operating Across All Channels
April 29, 2014
Tommy Bahama Chooses Medallia to Expand Guest Experience Management Program
April 09, 2014
Medallia Extends Global Reach to Asia-Pacific with Local Australia Presence
April 03, 2014
Experience 2014: Customer Experience Leadership Conference to be Held May 14-16 Announces an Exciting Speaker Roster
February 19, 2014
Medallia Adds Industry Veteran Frank Slootman to Board of Directors
February 18, 2014
Medallia Announces Experience 2014, Annual CEM Leadership Conference, May 14 to 16
January 22, 2014
Medallia and GE Healthcare to Hold Webinar on Best Practices for Operating a Customer Experience Management Program
January 14, 2014
Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth
December 10, 2013
Medallia Customer Intuit Wins Customer Experience Excellence Award
November 20, 2013
Medallia Selected As Customer Experience Management Solution Partner by MGM Resorts International
November 12, 2013
Medallia Expands Offering for Business-to-Business Companies With 360-Degree Account Management Reporting
October 23, 2013
New Medallia Mobile 2 Application Empowers Employees on the Go to Improve the Customer Experience
October 17, 2013
Medallia Signs Multiple Blue-Chip Accounts and Appoints Chief Customer Officer
October 10, 2013
Medallia Salutes Four Seasons Vice President for Winning Customer-Centric Leadership Honor
September 18, 2013
Medallia Identifies Top-Rated Hotel Brands Through Analysis of Consumer Opinion in Social Media
September 03, 2013
Medallia to Hold Customer Experience Certification Course in London
June 25, 2013
Medallia Applauds The LEGO Group for Winning Customer Experience Excellence Award
June 24, 2013
Medallia Expands in Europe to Support Customer Experience Leaders
June 06, 2013
Medifast Enlists Medallia to Further Customer Satisfaction
May 17, 2013
Medallia Enhancements Expand Customer Feedback in Napa
May 02, 2013
Medallia Customers Win Awards for CRM Excellence
April 01, 2013
Medallia Presents Webinar on Text Analytics With Customer Experience Analyst Bruce Temkin
March 14, 2013
Medallia and TripAdvisor Partner to Help Hospitality Companies Encourage More Online Guest Reviews
February 14, 2013
After Rave Reviews From Customers, Medallia Opens Certification Course to All CEM Professional
February 14, 2013
After Rave Reviews From Customers, Medallia Opens Certification Course to All CEM Professionals
December 12, 2012
Medallia Launches Medallia Institute to Advance Best Practices in Customer Experience Management
November 29, 2012
Medallia Opens UK Office to Support Rapid Growth in Europe
October 31, 2012
Medallia Expands Text Analytics Platform to Include Sentiment Analysis
October 11, 2012
Medallia Expands Sales Organization to Drive Exponential Growth
October 03, 2012
Medallia Helps Retailers Control Online Reputation by Acting on Social Feedback
September 26, 2012
Customer Experience Software Leader Medallia Announces $35 Million Investment from Sequoia Capital
March 27, 2012
Medallia Named 2012 CODiE Award Finalist for Best Relationship Management Solution
March 14, 2012
Medallia Promote Improves Businesses’ Real Social Media Rankings
February 01, 2012
Medallia Announces Record-Breaking 2011
November 09, 2011
Sherwin-Williams Responds to Customers Using Medallia Feedback Management Solutions
October 31, 2011
Medallia Unveils Social Feedback Solution to Help Hotels Act on Social Media
October 13, 2011
Medallia Launches Mobile Feedback Solution for iPhone, Android, and BlackBerry
September 28, 2011
Medallia Positioned as a Leader in Enterprise Feedback Management Satisfaction and Loyalty Solutions
September 15, 2011
Medallia Wins TMC Labs Innovation Award
September 13, 2011
Bellevue University Deploys Medallia, Raises Promoter Score, and Delivers Better Student Experience
August 16, 2011
Sandvik Coromant, World’s Leading Supplier of Cutting Tools and Tooling Systems, Chooses Medallia
July 26, 2011
Medallia Key Account Experience Offers Industry’s First Customized Solution to Help B2B Companies
May 26, 2011
Medallia Named a 2011 CODie Award Finalist for Best Customer Relationship Solution
May 19, 2011
Best Western Scores Top Customer Marks With Medallia CEM Survey Program
May 12, 2011
Medallia Joins Customer Experience Professionals Association as Founding Member and Gold Sponsor
May 03, 2011
New Medallia Contact Center Solution Delivers a Unified View of Customer Experience
February 01, 2011
Medallia Wins Product of the Year Award from Customer Interaction Solutions® Magazine
January 25, 2011
The Leading Hotels of the World Selects Medallia to Run Global Guest Satisfaction Program
MEDIA RESOURCES
IN THE NEWS
August 03, 2022
How travelers can get better customer service
Washington Post
July 30, 2022
Black Professionals Say Workplaces Have Changed Since George Floyd—but Not Enough
Wall Street Journal
July 22, 2022
Handling CX in an Economic Downturn
CMSWire
July 12, 2022
The key relationship between health equity and telemedicine
Healthcare IT News
July 05, 2022
Number of the day: remote work inequities
HR Executive
June 30, 2022
Continuous Monitoring Strategy Makes VoC Returns Richer
CMSWire
June 30, 2022
Medallia Launches Medicare Stars Solution
Martech Vibe
June 21, 2022
Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Program
Hospitality Technology
May 23, 2022
How to Hire the Best Customer Experience Talent
CMSWire
May 23, 2022
Building Blocks for Voice of the Customer 3.0
CMSWire
May 17, 2022
The power of patient experience
Health Tech World
May 17, 2022
What It Takes to Elevate Your Digital Experience to Meet Customer Expectations
CustomerThink
May 12, 2022
Evolving Consumer Needs Are Driving Changes to Customer Experience in FinServ
CustomerThink
April 29, 2022
Medallia Acquires CXTeam, Expands Latin American Presence
CMSWire
April 25, 2022
BIG CX NEWS from Medallia, Five9, and Zoom
CX Today
April 22, 2022
Definitely Doug 4/22/22: Using Feedback to Improve Guest Satisfaction
Hospitality Upgrade
April 21, 2022
How to launch a CX programme in financial services
Financial derivative
April 21, 2022
Medallia Acquires CXTeam
CX Today
April 21, 2022
Medallia Acquires CXTeam
Destination CRM
April 19, 2022
14 health IT innovations, partnerships
Beckers Healthcare
April 18, 2022
Why bank employees are key to high-quality CX
BAI
April 14, 2022
What Retailers Need to Understand About the Online Apparel Shopper
Total Retail
April 12, 2022
Northwestern Medicine develops tech to automate data collection
Becker Hospital Review
March 30, 2022
Why you need a total experience strategy to drive CX and EX
TechTarget's SearchCustomerExperience
March 30, 2022
Essentials of an effective employee experience program
BenefitsPRO
March 24, 2022
Number of the Day: women’s work preferences
HR Executive
March 23, 2022
Outlook for the CX Profession
CMSWire
March 23, 2022
Medallia Launches Guidewire App
DestinationCRM
March 18, 2022
Definitely Doug 3/18/22: Put Your Online Reviews to Work!
Hospitality Upgrade
March 16, 2022
How Digital Engagement Technology Is Reshaping the Hospitality Industry
Hospitality Technology
March 11, 2022
Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022
Retail TouchPoints
March 07, 2022
Why Technology Is Key to Navigating Healthcare’s Current Labor Crisis
Heathcare Business Today
March 02, 2022
Unlocking Modern Travel with Intelligent Communication
Hospitality Technology
March 01, 2022
How to collect positive customer reviews
Independent Banker Magazine
February 28, 2022
Cities Implementing Vaccine Mandates for Indoor Dining Are Seeing Stable Restaurant Visitation
Modern Restaurant Management
February 16, 2022
Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia
The Customer Experience Show
February 16, 2022
Further Proof Dining Out is Making a Comeback in 2022
FSR Magazine
February 14, 2022
How Improving Customer Experience Can Help the Employee Experience
Nextgov
February 10, 2022
Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences
CX Today
January 20, 2022
Investment in Digital In-Store Experiences Gains Traction
CMS Wire
January 19, 2022
The Future Of Customer Service – Report Trends 2022
Contact Centres
January 19, 2022
Sentiment Grows in Significance as COVID Surges
Destination CRM
January 19, 2022
3 Trends Driving Brand-Defining Customer Service in 2022
My Total Retail
January 17, 2022
Want to hit the ground running in 2022? Focus on your employees
People Management
January 17, 2022
The top 10 companies for workers of color, according to employee reviews
CNBC
January 10, 2022
The Top Five Customer Experience Trends for 2022
Execs in the Know
January 03, 2022
Leverage Technology and Data to Measure Impact of Company Initiatives
Toolbox HR
December 12, 2021
How the Banking Industry Will Survive ‘The Great Resignation’
The Financial Brand
December 02, 2021
Digital trends for banking leaders looking to compete in 2022
Finance Digest
November 29, 2021
Unlocking the secrets to remarkable CX in the digital age
Contact Centres
November 18, 2021
The Future of Hospitality CX: Top Predictions for Drivers of Bookings and Loyalty.
Hospitality Technology
November 17, 2021
Hotel industry prepares for mass exodus as holiday travel ramps up.
TravelDailyNews International
November 14, 2021
Americans are looking forward to holiday travel this winter but overspending and uncertainty could spoil the fun.
CNBC
November 05, 2021
Four reasons why experience should be part of your ESG strategy (part 1)
Customer Experience Magazine
October 27, 2021
Experience as an Early Warning System in Healthcare
GovNet
October 25, 2021
Three key practices of employee experience leaders
HR Zone
October 21, 2021
4 experience management priorities for digital banking.
BAI Banking Strategies
October 19, 2021
How Businesses Can Harness the Power of AI to Drive Customer Experience and Loyalty
Customer Think
October 08, 2021
New employee experience research from Medallia identifies three key practices that separate leaders from laggards
Employer News
October 04, 2021
These are the 25 large companies where employees are happiest
Business Insider
September 29, 2021
TRANSFORMING GOVERNMENT WORK, SERVICE AND TRUST
GobLoop
September 29, 2021
CXBuzz Interview with Christopher Colley, Senior Principal, Head of CX Practice EMEA at Medallia
CXBuzz
September 23, 2021
Cambridgeshire sailor Pip Hare shows off new 'Medallia' boat as she targets second Vendée Globe
ITV
September 20, 2021
26% Of Surveyed Employees Don’t Plan To Work Onsite Again; Most Still Prefer Hybrid Arrangements
Forbes
September 15, 2021
MARTECH LEADERS ROUNDUP – 2021
MartechCube
March 09, 2021
7 New Rules for Increasing Guest Satisfaction
Hospitality Technology
March 05, 2021
Understanding employee experience will give banks a leg up
Fintech Futures
March 04, 2021
Guest loyalty as we knew it is gone
HOTELS Magazine
March 04, 2021
Why your management style may need to change
HR Zone
February 05, 2021
The Invisible Employee
HR Zone
December 30, 2020
The Increased Urgency of Real-Time & Contactless Communications in the Patient Experience - Healthcare Business Today
HEALTHCARE BUSINESS TODAY
December 29, 2020
The digital/human interaction balance has never been more important
PAYMENTSSOURCE
December 22, 2020
Thanks to the Virus Crisis, Patients Want More Telehealth Services
HEALTHTECHINSIDER
December 17, 2020
Into the unknown - what to expect from CX in 2021
MYCUSTOMER
December 16, 2020
Why a "how are you" in the remote office is not enough
HR JOURNAL
December 16, 2020
Retail Reimagines Customer Feedback Using Video
TOTAL RETAIL
December 16, 2020
Customer and Employee Experience Should Top Banks Priority List in 2021
BANKING EXCHANGE
December 14, 2020
How to Drive Rich Customer Insight and Rapid Innovation in Turbulent Times (part 2)
CX MAGAZINE
October 26, 2020
Moving beyond employee engagement surveys
HR ZONE
October 07, 2020
AI-based ‘listening’ helps VA monitor vets’ mental health
GCN
October 06, 2020
Customer Employee Experienceperience: Retailers Adapt To A Speedy Holiday Season
PYMNTS.COM
October 01, 2020
From the Information Age to the Contactless Era
HOSPITALITY TECH
September 29, 2020
VA Helping At-Risk Vets Through AI-Enabled Helpline Amid Pandemic
MERITALK
September 23, 2020
Shopper Employee Experience: Customers, the primary focus of banks in the pandemic digital age
AMERICA RETAILER
September 23, 2020
COVID-19, the surge in mobile traffic, and the need for intelligent traffic management
VENTURE BEAT
September 08, 2020
How to communicate clearly with employees during a prolonged period of remote working
HR-VOICE.COM
September 08, 2020
How the VA is using artificial intelligence to improve veterans' mental health
THE HILL
September 01, 2020
Covid19 Has Altered Consumer Behavior. Here's What it Means for Retailers
TOTAL RETAIL
August 27, 2020
The Vital Importance of Guest Feedback
HOSPITALITY TECH
August 17, 2020
How do employees really feel right now?
HR ZONE
August 05, 2020
The CEO of this $4.3 billion AI-backed analytics firm Employee Experienceplains why voice and video is now key to efforts at top businesses like Macy's, Sephora, and Marriott to build 'digital twins' of customers and employees
BUSINESS INSIDER
July 31, 2020
Turbulent Times Require A Deeper View Of Customer Health
FORBES
July 27, 2020
The three things insurers must do to boost their customer Employee Experience
FINTECH GLOBAL
July 22, 2020
The Effect of Digital Transformation on Customer Loyalty
CXM.COM
July 22, 2020
Medallia CEO Explains how the company’s software helps clients make multi-million dollar decisions
CNBC
July 21, 2020
Tech Leadership Series: Customer Employee Experience
GOVERNMENT MATTERS
July 18, 2020
The Employee Experience: Which VCs are the most popular, why enterprise startups are hot, and how patient are public investors?
TECHCRUNCH
July 15, 2020
In the wake of a crisis - how financial services must evolve to meet customer needs
BANKING SECTOR
July 14, 2020
Why customer-facing tech is now key for insurance brokers
PROPERTY CASUALTY 360
July 02, 2020
Video Humanizes Employee Experience Feedback, Provides Deeper Insights Into What Customers Think and Feel
CUSTOMERTHINK
June 28, 2020
Three Ways To Prepare For The Post-Pandemic Customer Experience
FORBES
June 25, 2020
How Agencies Can Fight COVID-19 Backlogs With Customer Employee Experience
NEXT GOV.
June 24, 2020
Customer Employee Experience’s role in helping brands respond to COVID
MYCUSTOMER
June 18, 2020
Consumers Overwhelmingly Like Curbside Pickup, And More From A New COVID-19 Survey
FORBES
June 10, 2020
The Power Of Employee Feedback Right Now
HR.COM
June 04, 2020
Maintaining communication with remote employees
HR ZONE
June 02, 2020
Reviewing agency procedures post-coronavirus
GOVERNMENT MATTERS
May 31, 2020
The Urgency of Real-Time Communication and Contactless Employee Experience
HOTEL EMPLOYEE EXPERIENCE
May 18, 2020
The simple metric that’s taking over big business
FORTUNE
May 15, 2020
What Is Employee Experience? Definition, Strategies (with Examples), Management, and Platforms
HR TECHNOLOGIST
May 13, 2020
Customer Loyalty Is Flat. What Should Your Customer Employee Experienceperience Strategy Look Like Now?
CMSWIRE
May 01, 2020
The need for retail banks to pay more than lip service to customer experience
GLOBAL BANKING AND FINANCE REVIEW
April 20, 2020
CSA Interview: How Batteries Plus Bulbs pivoted to curbside pickup amid COVID-19
CHAIN STORE AGE
April 19, 2020
Using AI to cope in the coronavirus era
RACONTEUR
April 10, 2020
Coping With COVID-19: How Batteries Plus Bulbs Rewired Itself As An Essential Retailer
RETAIL TOUCHPOINTS
April 03, 2020
Pre-Arrival Guest Experiences: The New Differentiator in the Experience Economy
HOTEL BUSINESS REVIEW
April 02, 2020
AI for Customer Experience: Late Adopters Are Reaping the Benefits
CMSWIRE
March 25, 2020
Coronavirus (COVID-19) Work From Home: Are You Facilitating Remote Work for Each Personality Type?
HR TECHNOLOGIST
March 17, 2020
3 steps to creating an effective employee survey
BENEFITSPRO
March 17, 2020
Medallia CEO signals end to old-world surveying
IDG CONNECT
March 16, 2020
Meet the CEOs who took their companies public in 2019
SAN FRANCISCO BUSINESS TIMES
March 13, 2020
Why we should integrate CX & customer success
MYCUSTOMER
February 23, 2020
Customer surveys have taken over the world. Not everyone rates them a 10
LA TIMES
February 12, 2020
Treating Your Co-Workers Like Customers: How To Set Up Your Internal CX Metrics
CUSTOMERTHINK
January 04, 2020
What 2021 has in store for the employee experience
HR ZONE
December 20, 2019
The Do or Die of Customer Experience ROI
CMSWIRE
December 12, 2019
2020: Where traditional employee surveys are falling short
BENEFITSPRO
December 06, 2019
Why Great Companies Struggle to Build Great Employee Experience
HR TECHNOLOGIST
December 03, 2019
How VoC Data Has Won NPS Boosts for Zurich
CX MAGAZINE
November 26, 2019
Want to be a CX Leader? Embrace More Listening Channels. Collect and Share More Feedback
MARTECH SERIES
November 22, 2019
B2B: Three key practices separate CX leaders from the rest of the pack
CLICKZ
November 14, 2019
Balancing the Human and the Digital in Your Customer Experiences
CMSWIRE
November 14, 2019
How the VA is Using Customer Feedback to Support Veteran’s Mental Health
U.S. DEPARTMENT OF VETERANS (BLOG)
October 29, 2019
How Workout Anytime is Improving Member Satisfaction
CLUB SOLUTIONS
October 28, 2019
Banks can be creepy, as long as they personalise services
FINEXTRA: MONEY 20/20
October 24, 2019
The Slow Death of UK Retail Banks
CXM UK
October 22, 2019
Case study: Why T-Mobile chooses Medallia for top-notch CX
CLICKZ
October 21, 2019
Why Employee Experience Is the New Customer Experience
CMSWIRE
October 21, 2019
New Research From Zingle Exposes Hidden Service Risks
HOTEL NEWS NOW
October 15, 2019
How CMOs Succeed with AI-Powered CX
MARTECH SERIES
October 14, 2019
Limitations in Customer Success Stem from Common Impediments
MARTECHADVISOR
October 06, 2019
The Future of Hotel Revenue Management
HOTEL EXECUTIVE
October 05, 2019
20 Things You Didn’t Know About Medallia
MONEY INC
September 27, 2019
How CX programs benefit more than the customer
GCN
September 25, 2019
10 Ways Surveys Save the Day
HARDWARE RETAILING
September 20, 2019
Pizza Hut works on delivery - of improved customer experience
CHAIN STORE AGE
September 18, 2019
Update Your Customer Journey Thinking Now for Rich Outcomes
CMSWIRE
August 30, 2019
Government Matters (Full Show)
GOVERNMENT MATTERS
August 26, 2019
Mission Support Services Aided by Customer Focus
FEDWEEK
August 12, 2019
4 CX Lessons Federal Agencies Can Learn from Their Peers
NEXTGOV
August 07, 2019
What Medallia's IPO Means for the CX Tech Industry
CMSWIRE
August 06, 2019
Customer Journey - The Fundamentals of Keeping Your Customer Engaged
MARTECH ADVISOR
July 25, 2019
Are You Ready for Agile Customer Experience?
CMS WIRE
June 21, 2019
Medallia Names Software Industry Veteran Rob Bernshteyn to its Board of Directors
MARTECH SERIES
June 10, 2019
What are the World’s CX Leaders Doing? Lessons from Medallia’s Exchange ‘19
CUSTOMER THINK
June 05, 2019
Medallia Introduces AI-Powered Innovations at Medallia Experience Conference
MARTECH ADVISOR
May 01, 2019
How Public Perception Can Make Or Break A Brand, And What It Means For Employees
FORBES
March 08, 2019
Instant Gratification And The Starring System: 5 Trends For The Retail Industry
RETAIL IT INSIGHTS
February 28, 2019
Fulfillment sparks a cycle of customer satisfaction
RETAIL DIVE
February 26, 2019
Why real time customer engagement could make or break your brand
TARGET MARKETING
February 26, 2019
How entrepreneurs navigate the difficult moments they’ll inevitably face
FAST COMPANY
February 20, 2019
Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public
SKIFT
February 20, 2019
The Next Wave of CX Messaging Trends (From Those Who Know)
AITHORITY
February 15, 2019
How CX Leads to Higher ROIs in the Federal Market
NEXTGOV
October 26, 2018
An entrepreneur is someone who gets motivated by the word ‘no’, With Amy Pressman, co-founder of Medallia
THRIVEGLOBAL
October 25, 2018
A Medallia Study Reveals Consumers Want to Give Real-Time Feedback to Brands
CUSTOMERTHINK
October 25, 2018
Medallia Opens Public Sector Group HQ in Virginia
EXECUTIVEBIZ
October 23, 2018
H&M rolls out employee communication platform
RETAIL DIVE
October 21, 2018
Effective Revenue Management Strategies for Hotels
HOTEL EXECUTIVE
August 23, 2018
Medallia Hires Industry Veteran Leslie Stretch As New CEO Ahead Of Imminent IPO
FORBES
August 23, 2018
Customer Experience is the New Retail Tipping Point
TOTAL RETAIL
August 17, 2018
Halfaker, Deloitte and Medallia partner to deliver award winning Veterans Affairs VOICE program
FED HEALTH IT
August 13, 2018
Crafting Customer Experience: Sneak Peek into Joann's Tech-Enabled Store of the Future
RETAIL INFO SYSTEMS
August 08, 2018
Joann collects customer feedback—in real time
CHAIN STORE AGE
August 01, 2018
How do banks achieve loyalty in the branchless era
GLOBAL BANKING AND FINANCE REVIEW
July 25, 2018
Providing a Positive Experience Across the Entire Guest Journey
HOSPITALITYNET
July 24, 2018
Can You Hear Me Now? Some Mobile Consumers Want Better CX
MEDIAPOST
July 12, 2018
Will The Full-Employment Economy Be Another Nail In Retail's Coffin?
FORBES
July 12, 2018
How AI is Impacting the Voice of the Customer Landscape
CMSWIRE
July 04, 2018
Brand reputation hangs in the balance with each customer
TNOOZ
July 04, 2018
Across Demographics and Countries, Customers Are Losing Patience
BRANDCHANNEL
June 26, 2018
For Many Shoppers, Consistency Is Key
EMARKETER
June 26, 2018
Customer experience: the key to UK bank branch survival
FINANCIAL TIMES ADVISER
June 20, 2018
Customer experience is ‘tipping point’ for choosing a brand
CHAIN STORE AGE
May 24, 2018
What Insurers Can Gain through Improved Customer and Employee Experience
INSURANCE INNOVATION REPORTER
May 16, 2018
Medallia Launches Digital Partner Program
DESTINATIONCRM
May 16, 2018
Medallia Integrates Facebook, Salesforce, Adds AI to Experience Cloud
DMNEWS
May 15, 2018
CFO’s Tech Companies to Watch 2018: Major Disruptors
CFO
April 17, 2018
GDPR: What it Means for Customer Experience
CUSTOMER EXPERIENCE MAGAZINE
April 16, 2018
A Tour of Medallia’s New San Mateo Office
OFFICE LOVIN'
March 27, 2018
Medallia: Prioritizing Customer Experience
CIO REVIEW
March 22, 2018
Best Western Managers’ Social Savvy Drives Satisfaction
MKTG INSIGHT
March 19, 2018
Customer feedback leads to real-time improvements at Benefit Cosmetics
STORES MAGAZINE
March 16, 2018
Urban Outfitters Leverages Medallia To Apply Learnings that Enhance the Customer Experience
LOYALTY360
March 09, 2018
Move over Millennials, there’s a new customer in town – meet ‘Generation Z’
RETAIL SECTOR
March 05, 2018
Report finds feedback driven strategies are 60% more effective in improving CX
MARKETING MAGAZINE
March 01, 2018
Customer Experience Predictions to Help Companies Win in 2018
LOYALTY360
February 27, 2018
These 5 Austin companies are hiring like crazy
BUILT IN AUSTIN
February 22, 2018
Voice of the Customer: 8 Tips to Win Executive Buy-in
CMSWIRE
January 26, 2018
3 ways insurers can avoid a customer experience crisis during a disaster
PROPERTY CASUALTY 360
January 26, 2018
How to survive and thrive in the retail jungle
THE RETAILER
January 25, 2018
Video: Medallia CFO on the value of customer experience data
FINANCIAL DIRECTOR
January 18, 2018
Global Influence Mixes With Local Expertise at Medallia's Silicon Valley Office By M Moser
INTERIOR DESIGN
January 11, 2018
How Best Western’s Tech Investments are Redefining Customer Engagement
HOSPITALITY TECHNOLOGY
December 21, 2017
3 Ways to Build Millennial Brand Advocates
TOTAL RETAIL
December 21, 2017
6 Hospitality Tech Predictions for 2018
HOSPITALITY TECHNOLOGY
December 18, 2017
The Future of Customer Experience Revolves Around Mobile
LOYALTY360
December 14, 2017
15 Technology Companies to Watch in 2018
FORBES
December 12, 2017
Zurich turns to the cloud
INSURANCE BUSINESS
November 29, 2017
Six Digital Hospitality Trends for 2018
LODGING MAGAZINE
November 24, 2017
Competing with, not against, Amazon is the only solution for Aussie retailers
MUMBRELLA
November 22, 2017
Amy Pressman: ‘The really disruptive companies are ingesting a tonne of data from customers’
LSE BUSINESS REVIEW
November 08, 2017
Medallia Updates Text Analytics
DESTINATIONCRM
November 06, 2017
Three ways to use customer referrals to amplify your marketing
TNOOZ
November 03, 2017
15 women who founded $1 billion startups
CNN
October 26, 2017
3 steps to drive change in the B2B customer experience
GASWORLD
October 19, 2017
Medallia Integrates Medallia for Digital with Its Experience Cloud
DESTINATIONCRM
October 18, 2017
Customer engagement is the key to success for utilities
UTILITY WEEK
October 17, 2017
Sam's Club is reimagining the customer experience
RETAIL LEADER
October 11, 2017
Customer experience bills pose hidden risks for citizens
NEXTGOV
October 04, 2017
3 Retail Practices to Thrive, Not Just Survive
CIO REVIEW
September 22, 2017
Customer engagement is a boardroom issue
MY CUSTOMER
September 15, 2017
Personalized Engagement Is Key to Stellar Customer Service in the Sharing Economy
HOSPITALITY TECHNOLOGY
August 28, 2017
VA uses surveys to improve service to veterans
FEDERAL NEWS RADIO
August 22, 2017
How VA Turns Survey Data into Better Veteran Health Care
NEXTGOV
August 07, 2017
Impactful employee engagement helps boost customer engagement, brand loyalty
LOYALTY360
July 11, 2017
Forbes Cloud 100: Meet The Hottest Companies In Cloud Computing For 2017
FORBES
June 29, 2017
Four ways to engage guests on social media
TNOOZ
June 09, 2017
How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement
FORBES
May 16, 2017
Retailers Have Long Feared Showroomers. Maybe They Should Love Them Instead
FORBES
May 11, 2017
4 Keys to a Successful Customer Experience Operating Model
CMSWIRE
April 21, 2017
Medallia Unveils Experience Cloud
DESTINATIONCRM
April 04, 2017
The Dreaded Return: Are Retailers Missing A Big Opportunity?
RETAIL TOUCHPOINTS
April 03, 2017
VA Experiments with Real-Time Dashboard of Vets' Feedback
NEXTGOV
January 03, 2017
A Study of 46,000 Shoppers Shows That Omnichannel Retailing Works
HARVARD BUSINESS REVIEW
December 17, 2016
Tech can reshape the U.S. Peace Corps and bridge political divides
TECHCRUNCH
December 01, 2016
Scaling Transformation
TD MAGAZINE
December 01, 2016
Lessons From the Silicon Valley Fast Lane
TD MAGAZINE
October 25, 2016
The 2017 Wealthfront Career-Launching Companies List
WEALTHFRONT
October 24, 2016
Medallia acquires Israeli SaaS co Kampyle
GLOBES
October 24, 2016
Medallia Acquires Kampyle to Better Capture Customer Feedback
SMART CUSTOMER SERVICE
October 20, 2016
Medallia Buys Customer Feedback Analytics Startup Kampyle
WALL STREET JOURNAL
October 20, 2016
Medallia Acquires Kampyle for Its Voice of the Customer Capabilities, Launches Medallia Digital
DESTINATIONCRM
October 11, 2016
Medallia Expands Its Integrations
DESTINATIONCRM
October 11, 2016
Customer Loyalty Isn’t What It Used to Be
STRATEGY+BUSINESS
September 07, 2016
Forbes Cloud 100: Meet The Private Companies Leading Cloud Computing In 2016
FORBES
September 07, 2016
Real-Time Customer Engagement the Goal for MassMutual Life Insurance
LOYALTY360
August 29, 2016
MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans
PR NEWSWIRE
August 25, 2016
Listen to Your Employees, Not Just Your Customers
HARVARD BUSINESS REVIEW
August 15, 2016
Listen to Your Employees, Not Just Your Customers
HARVARD BUSINESS REVIEW
August 04, 2016
Airbnb on the Keys to Innovative CX
POWERFUL CONVERSATIONS
June 01, 2016
How Company Culture Impacts Day-to-Day Behavior
LOYALTY360
May 23, 2016
Are You Making the Best Use of Customer Feedback?
FORTUNE
April 15, 2016
Amy Pressman of Medallia: Bored by ‘Yes,’ Inspired by ‘No’
THE NEW YORK TIMES
April 09, 2016
Entrepreneurs on How They Handle Stress to Stay Focused on Success
INC.
April 04, 2016
Customer Experience and the Unexploited Profit Opportunity
THE FINANCIAL BRAND
April 01, 2016
Who Is the Mythical Millennial Consumer?
LOYALTY360
February 16, 2016
The Business Impact of Social Media
HOTEL BUSINESS REVIEW
December 22, 2015
kate spade new york Amplifies Customer Experience In-store and Online
LOYALTY360
December 19, 2015
NEW UNICORNS: The 42 Startups that Grew to Be Worth Billions in 2015
BUSINESS INSIDER
December 16, 2015
Vail Resorts Boosts Customer Experience through Medallia Partnership
LOYALTY360
December 15, 2015
Vail Resorts Captures Actionable Customer Insights with CEM Platform
HOSPITALITY TECHNOLOGY
December 15, 2015
The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline
RETAIL TOUCHPOINTS
December 12, 2015
The Employee Rulebook Trap (or, The Difference Between Taxis and Uber)
LOYALTY360
December 01, 2015
2015: The Year of Investing in Entrepreneurial Women
INC.
November 23, 2015
Brands Need Highly Integrated Technology to Simplify Customer Engagement
LOYALTY360
November 15, 2015
All Fear "Uberization"
BANKING EXCHANGE
November 09, 2015
Millennials Make Banking Decisions Based on Overall Customer Experience
LOYALTY360
October 23, 2015
Delta Testing New Customer Survey System for Quicker Fixes
ATLANTA JOURNAL-CONSTITUTION
October 14, 2015
These Four Tech Unicorns Could Reshape Their Industries
FORBES
October 12, 2015
Meet Medallia - Enterprise Unicorn
BLOOMBERG
October 02, 2015
The Secret to an Ideal Workplace Culture
TIME
October 02, 2015
A Great Customer Experience Isn’t Something You Can Script
ASU CAREY SCHOOL OF BUSINESS
September 25, 2015
Customer Experience Evaluations Show Cultural Bias
EHOTELIER
September 17, 2015
PenFed Elevates Customer Experience with an Assist from Medallia
LOYALTY360
September 08, 2015
New Generation Wants a Fresh Banking Experience
RACONTEUR
August 07, 2015
Brands Take Backseat in Online Responses
HOTELS NEWS NOW
July 23, 2015
Medallia Wants to Build Customer Experience into the DNA of Global Companies
LOYALTY 360
July 21, 2015
Medallia's Valuation Tops $1B in Latest Round
DOW JONES VENTURE WIRE
July 21, 2015
Medallia Announces Unicorn Status With $150 Million Funding Round
SAN JOSE MERCURY NEWS
July 21, 2015
Sequoia May Be Worried About a Bubble, But It Just Led $150M Funding of New Unicorn Medallia
SILICON VALLEY BUSINESS JOURNAL
July 21, 2015
Medallia, a Specialist in Customer Experience Management, Raises $150 Million
FORTUNE
July 21, 2015
Medallia’s Valuation Tops $1 Billion in Latest Round
WALL STREET JOURNAL
July 21, 2015
Medallia Becomes A Tech Unicorn, Via $150 Million Venture Round
FORBES
July 21, 2015
Medallia Gets $150M from CXM Believers
CMS WIRE
July 21, 2015
Medallia Lands a Whopping $150M to Help Companies Keep Customers Happy
VENTUREBEAT
July 21, 2015
Customer Experience Management Platform Medallia Raises $150M From Sequoia
TECHCRUNCH
July 06, 2015
Medallia Appoints Mike Kourey as CFO
CUSTOMER EXPERIENCE REPORT
June 25, 2015
How a Great Customer Experience Is Really Delivered
AMERICAN BANKER
May 08, 2015
Medallia and Deloitte Digital Join Hands to Drive Customer Experience Transformations
MARTECH ADVISOR
April 30, 2015
Driving Bank Earnings Growth Through Customer Experience
WHICH 50
April 29, 2015
5 Ways to Be More Engaging on Social Media
HOTELNEWSNOW
April 15, 2015
Medallia Partners with Leading Thinker Fred Reichheld
DESTINATION CRM
April 15, 2015
Medallia Partners with NPS Inventor Fred Reichheld
CUSTOMER EXPERIENCE REPORT
April 01, 2015
For Best Western, Social Engagement Boosts Occupancy Rates
1TO1 MEDIA
March 25, 2015
Hotel Study Says Firms Should Respond to Online Reviews
ARIZONA REPUBLIC
March 24, 2015
Social Media Boosts Hotel Occupancy
HOTEL MANAGEMENT
March 23, 2015
Medallia Study Finds Hotels That Respond to Social Media Reviews Grow Occupancy Rates Faster Than Social Media Laggards
CUSTOMER EXPERIENCE REPORT
March 19, 2015
When Best Western Engages With Reviews, Its Occupancy Spikes
TNOOZ
March 19, 2015
Medallia: Responding to Social Media Boosts Occupancy
HOTELS MAGAZINE (PAYWALL)
March 02, 2015
The 2015 CRM Service Leaders: Enterprise Feedback Management
CRM MAGAZINE
March 01, 2015
Why It's Okay to Ignore Your Boss
FORTUNE
February 10, 2015
Upstart 100: Borge Hald — Medallia
UPSTART BUSINESS JOURNAL
February 10, 2015
A View of the Client in Real Time
EL CRONISTA (IN SPANISH)
February 08, 2015
Why Networking Means Zilch If You Don't Know Yourself
FORTUNE
January 30, 2015
Extending Enterprise Systems for a More Positive Customer Experience
KNOWLEDGE MANAGEMENT WORLD
January 28, 2015
There's No Such Thing as an Ex-Employee
FORTUNE
January 24, 2015
Jasen Lew of Medallia: The Year Customer Experience Management Comes to SMBs
SMALL BUSINESS TRENDS
January 23, 2015
Medallia Resolves to Prevent Recurring Customer Problems
CMS WIRE
January 23, 2015
New Boost To Enable Employees To Close Customer Feedback Loop
ENGAGE CUSTOMER
January 21, 2015
Medallia Releases Resolve to Help Companies Pinpoint Pain Points
DESTINATION CRM
January 15, 2015
Predictions For Customer Engagement And Experience In 2015
ENGAGE CUSTOMER
January 15, 2015
The customer experience tech and trends that will define 2015
MYCUSTOMER
December 29, 2014
'New Finance' Redefines What's Possible
AMERICAN BANKER
December 26, 2014
The Year That Will Be: Predictions for Customer Experience in 2015
LOYALTY 360
December 19, 2014
The Bloomberg Advantage: Medallia President Pressman, CEO Hald
BLOOMBERG
December 17, 2014
Closing the Loop with Customers: CX Leaders Have a Bias to ACT
CUSTOMERTHINK
December 15, 2014
Customer Experience Management: The Trends That Defined 2014
MYCUSTOMER
November 24, 2014
What Hotels Need to Do to Ensure a Consistent Guest Experience From Contact Centers Through to the Properties
CUSTOMER EXPERIENCE REPORT
November 20, 2014
How to Make Your Employees Happier, Healthier and More Productive
FAST COMPANY
November 18, 2014
How Amazon and Other Top Companies Keep Their Customers in Focus
FAST COMPANY
November 11, 2014
Outrigger Resorts scores high on guest experience survey among upscale U.S. hotels
PACIFIC BUSINESS NEWS
November 08, 2014
People power: turning customer experience into a marketing tool
THE GUARDIAN
November 04, 2014
Top Employee Perks and What's Coming (Part 2)
4HOTELIERS.COM
October 14, 2014
Social Media User Ratings & Rankings Matter: Just Ask #1 Ranked Hampton Inn & Suites
CUSTOMER EXPERIENCE REPORT
October 14, 2014
Social marketing success begins with a strategy
SMART BLOGS
October 10, 2014
The One Answer You Should Never Give in an Interview
HUFFINGTON POST
September 30, 2014
Seniors on the Go: Hotel customer service: Who's best?
CHICAGO TRIBUNE
September 26, 2014
Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia
ADRIAN SWINSCOE BLOG
September 25, 2014
Park Hyatt, Omni, Outrigger Top List of America's Best-Performing Hotels, Medallia Report Finds
BUSINESS WEEK
September 22, 2014
How to Hire a Great Engineering Manager
VENTURE BEAT
September 04, 2014
The global talent crunch
FORTUNE.COM
September 04, 2014
12 Entrepreneurs Share the Best Advice They Received From a Teacher
FAST COMPANY
August 24, 2014
How can a business best manage and make use of customer feedback? The voice of the customer is the voice of reason
TECHRADAR.PRO
August 18, 2014
Another $50m for New TNS Partner Medallia
MRWEB
August 18, 2014
Sequoia Keeps Medallia to Itself, Adding $50 Million in Another Solo Round
WALL STREET JOURNAL BLOGS
August 18, 2014
Sequoia ponies up another $50M so Medallia can listen to more customers
VENTURE BEAT
August 18, 2014
TNS and Medallia Link for New CEM Approach
MRWEB
August 18, 2014
Medallia Gets Sequoia Infusion To Decode Customer Views
FORBES.COM
August 18, 2014
Put Your Customers First Or Perish, Seriously
TECHCRUNCH
August 11, 2014
Retailers Take Control Of The Path To Purchase With New Technologies
RETAIL TOUCHPOINTS
August 05, 2014
Scientist finds satisfied customers spend more than double unhappy ones
UPSTART BUSINESS JOURNAL
August 03, 2014
3 Steps Toward the Future of Customer Experience
VENTURE BEAT
August 01, 2014
The Value of Customer Experience, Quantified
HARVARD BUSINESS REVIEW, HBR BLOG
July 26, 2014
7-Eleven & Medallia to open up on how to create fierce customer loyalty
VENTURE BEAT
July 21, 2014
Finding Needles in Haystacks
HR EXECUTIVE ONLINE
July 15, 2014
Medallia – Helping to Enhance Your Member Experience
HEALTHQUEST BLOG
July 11, 2014
Tommy Bahama Collects Real-Time Feedback With Medallia
RETAIL TOUCHPOINTS
July 01, 2014
Mercedes-Benz CEO: Customer Experience is the Brand
LOYALTY 360
June 30, 2014
Five Best Practices for Customer Experience Management Programs
IT BUSINESS EDGE
June 29, 2014
Using Feedback — Internally and Externally — to Enhance the Customer and Employee Experiences
IDC
May 27, 2014
Should You Hire Experienced Candidates or Train Inexperienced Ones?
TECH COCKTAIL
May 23, 2014
Q&A: Medallia CEO Borge Hald on gauging customer sentiment
SAN JOSE MERCURY NEWS
May 23, 2014
Reference-Check Your Future Boss
HBR BLOG
May 22, 2014
Speed of Mobile Feedback from Customers is Increasing
LOYALTY 360
May 20, 2014
Why Knowledge is Power When it Comes to Attrition
CLUB SOLUTIONS
May 20, 2014
Best Western sees 76% more reviews with TripAdvisor and Medallia partnership
HOTELMARKETING.COM
May 19, 2014
Hilton Worldwide Named Gold Winner Of 2014 Gartner & 1to1 Media CRM Excellence Awards
HILTON
May 19, 2014
Hilton Worldwide Named Gold Winner Of 2014 Gartner & 1to1 Media CRM Excellence Awards
HILTON
May 09, 2014
Technology that helps you close the loop
NET PROMOTER SYSTEM BLOG
May 09, 2014
Verizon Selects Medallia to Manage Customer Experience
TMC NET
May 05, 2014
Q&A: Drew Bell, Director of Store Operations, Tommy Bahama
LOYALTY 360
May 04, 2014
Perks that work, and those that hinder
MY JOURNAL COURIER
April 30, 2014
Tommy Bahama Chooses Medallia to Expand Guest Experience Management Program
WALL STREET JOURNAL
April 21, 2014
Medallia Embeds Customer Into Business Conversations
CMS WIRE
April 09, 2014
Started from the Bottom: Startups Court Student Talent
COLUMBIA SPECTATOR
March 29, 2014
Start-Up Confidential: If Sequoia Is In Your Future, Read This
FORBES.COM
March 27, 2014
Inside Sequoia Capital: Silicon Valley's Innovation Factory
FORBES.COM
March 25, 2014
SXSW 2014: A Humanitarian Guerrilla Marketing Lesson For Startups
FORBES.COM
March 10, 2014
Marketing Creep: Stop Lurking and Just Listen
CMS WIRE
March 10, 2014
Silicon Valley Firm Outfitting Homeless With SXSW Swag
CBS
March 09, 2014
SXSW Swag for the Homeless
WALL STREET JOURNAL
March 09, 2014
Swag for Good: Startup Nabs SXSW Freebies for the Homeless
MASHABLE
February 27, 2014
Mobile Steers Multichannel Marketing
DM NEWS
February 24, 2014
How To Unify Customers In The Telecoms Sector
ENGAGE CUSTOMER
February 24, 2014
CRM Watchlist 2014 winners: Customer Engagement
ZDNET
February 19, 2014
13 Of The Coolest Corporate Perks In America
BUSINESS INSIDER
February 19, 2014
The Most Popular Employee Perks of 2014
FORBES.COM
February 18, 2014
Medallia Announces Experience 2014, Annual CEM Leadership Conference, May 14 to 16
MARKET WATCH
February 13, 2014
Good engineering managers aren’t just hard to find — they don’t exist
VENTURE BEAT
January 23, 2014
How to Use VOC to Create Fitness Fans for Life
CUSTOMERS.COM
January 23, 2014
TMC Announces 2014 CUSTOMER Product of the Year Award Winners - Medallia Promote is a Winner
TMC.NET
January 22, 2014
Medallia and GE Healthcare to Hold Webinar on Best Practices for Operating a Customer Experience Management Program
BLOOMBERG BUSINESSWEEK
January 17, 2014
The Right Way to Answer “What’s Your Greatest Weakness?”
HBR BLOG
January 14, 2014
Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth
WSJ MARKETWATCH
January 13, 2014
And the winners of the CRM Watchlist 2014 are....
ZDNET
January 04, 2014
Medallia’s Amy Pressman On Extracting Value From Investors
TECHCRUNCH
December 31, 2013
KM Past and Future: It's About the Customer
KM WORLD
December 30, 2013
Medallia’s Amy Pressman and Sequoia’s Doug Leone On Bootstrapping and Vetting Investors
TECHCRUNCH
December 26, 2013
How to improve customer experience
BIZREPORT.COM
December 17, 2013
Four Customer Experience Management Predictions for 2014
RETAILCUSTOMEREXPERIENCE.COM
December 15, 2013
Four Customer Experience Predictions for 2014
CUSTOMER THINK
December 12, 2013
Medallia Promote Wins Silver Medal for Best New Product of the Year
BEST IN BIZ
December 10, 2013
Medallia Customer Intuit Wins Customer Experience Excellence Award
SAN JOSE MERCURY NEWS
November 27, 2013
Beyond Black Friday: Holiday Shopping Could Cost Retailers Billions
CUSTOMERTHINK
November 25, 2013
Why travel suppliers should 'spy' on their customers
USA TODAY
November 25, 2013
MGM Selects Medallia for CX Partner
LOYALTY IP
November 13, 2013
Medallia: Improve the B2B Customer Experience
MARKETING TECHNOLOGY BLOG
November 12, 2013
Medallia Expands Offering for Business-to-Business Companies With 360-Degree Account Management Reporting
SAN JOSE MERCURY NEWS
November 12, 2013
Western hotels cater to Chinese, now the biggest travel spenders
THE SEATTLE TIMES
November 12, 2013
Your Customers and Employees are Going Mobile. Are you?
INTERNATIONALBANKER.COM
November 11, 2013
How Individual Hotel Locations Can Monitor Competition to Win in Local Markets
HOTELEXECUTIVE.COM
November 11, 2013
Welcome, in Mandarin
THE NEW YORK TIMES
November 08, 2013
Are Online Reviews the Next Generation of Guest Satisfaction?
HOTELEXECUTIVE.COM
November 07, 2013
Harvest Customer Intelligence Through Smart Surveying
CRM BUYER
October 30, 2013
Операторы вспомнили о качестве связи перед отменой "мобильного рабства"
РБК DAILY
October 24, 2013
Thought Leaders in Mobile and Social Interview With Borge Hald, CEO of Medallia
ONE MILLION BY ONE MILLION
October 24, 2013
Medallia launches customer experience management app for iOS, Android
FIERCEMOBILEIT
October 22, 2013
Enhancing the Customer Experience with Blue Water at Four Seasons Hotels and Resorts
LOYALTY360
October 14, 2013
The Key to Retain
CLUB SOLUTIONS MAGAZINE
October 08, 2013
Why the Debate About Twitter's Board and Women at the Top in Silicon Valley Is a Healthy One
THE HUFFINGTON POST
September 16, 2013
Concierge of the Beach, Also is a Lifesaver
NWF DAILY NEWS
September 13, 2013
Using Governance to Improve Customer Experience
RETAIL TOUCHPOINTS
September 02, 2013
Analyzing Data to Enable Real-Time Response
TMC.NET
August 07, 2013
Lego Boosts Sales And Brand Loyalty with Revamped Marketing Strategy
WWW.RETAILTOUCHPOINTS.COM
July 23, 2013
At Hotels New Ideas Mix With the Tried and True
WWW.NYTIMES.COM
July 12, 2013
Gold's Gym Pumps Up Results With A Customer-Centric Culture
LOYALTY360.ORG
July 03, 2013
Medallia Expands European Presence Due to Customer Demand
LOYALTY360.ORG
July 02, 2013
Advanced Technology Solutions Drive the Evolution of Collaborative Voice of the Customer Programs
CRM EXCHANGE
June 17, 2013
AAHOA: The Campaign to Tell a Better Story
WWW.AMG.BIZ
June 14, 2013
1to1 Media: Calculating the Contact Center's IQ
WWW.1TO1MEDIA.COM
May 24, 2013
CustomerThink: Medallia-CX Success Driven by Leadership and Action; Mobile Feedback Growing
WWW.CUSTOMERTHINK.COM
May 20, 2013
Silicon Valley Biz Journal: Great businesses lean forward respond fast
WWW.BIZJOURNALS.COM
May 13, 2013
CSHP: Medallia Brings Big Data Analytics to Customer Experience Management
CSIHP.COM
May 08, 2013
Hospitality Technology: Website Design for Modern Travelers
HOSPITALITYTECHNOLOGY.EDGL.COM
May 08, 2013
HuffingtonPost: Love and Startups
WWW.HUFFINGTONPOST.COM
May 06, 2013
CMSWire: Journey Mapping Helps Organize Around Your Customers
WWW.CMSWIRE.COM
April 30, 2013
TechTargert: Seeking treasure from social media tracking? Follow the customer
SEARCHBUSINESSANALYTICS.TECHTARGET.COM
April 17, 2013
Hotel Online: Permission to Say No? Permission Denied.
WWW.HOTEL-ONLINE.COM
April 10, 2013
Trend Spotting: Love and Startups
WWW.WOMEN2.COM
April 01, 2013
Loyalty360: Medallia TripAdvisor Partnership Focuses on Guest Reviews
LOYALTY360.ORG
April 01, 2013
1to1 Media: Calculating the Customer's True Loyalty Score
WWW.1TO1MEDIA.COM
March 06, 2013
Case In Brief: Gold’s Gym Raises the Bar in Customer Service
www.1to1media.com
February 28, 2013
Computer World: Analytics Boost Social Marketing Efforts
WWW.COMPUTERWORLD.COM.AU
February 27, 2013
1to1 Media: 5 Steps Toward Social Care
WWW.1TO1MEDIA.COM
February 22, 2013
The Sydney Morning Herald: Telstra Customer Satisfaction
WWW.SMH.COM.AU
February 15, 2013
E-Tid: Hotel Survey Reveals Rise of Social Media
WWW.E-TID.COM
February 12, 2013
Solution Providers for Retail: Shifting from Transaction to Interaction
WWW.SOLUTIONPROVIDERSFORRETAIL.COM
February 08, 2013
Customer Think: Walk in the Shoes of Your Frontline
WWW.CUSTOMERTHINK.COM
February 06, 2013
DMNews: Marketing Responsibly Online
WWW.DMNEWS.COM
January 18, 2013
Social CRM: The Customer Experience Challenge Met: Medallia
TINYURL.COM
January 15, 2013
Retail Touch Points: Medallia Launches Retail Social Feedback
TINYURL.COM
January 10, 2013
CMSWire: Text Analytics: What are They Why are They Important to CXM
TINYURL.COM
January 07, 2013
Social CRM: CRM Watchlist 2013: It all starts…now. The Finalists
TINYURL.COM
January 03, 2013
Customer Think: Predictions for Customer Experience Management in 2013
TINYURL.COM
January 02, 2013
Data Informed: Medallia Uses Big Data Analytics to Monitor Customer Experience
TINYURL.COM
December 18, 2012
Investor's Business Daily: Hostess Reminds CEOs-Invest In Branding
TINYURL.COM
December 12, 2012
CustomerThink.com: Five Customer Experience Mistakes to Avoid this Holiday Season
TINYURL.COM
December 05, 2012
MyCustomer.com: Medallia Expands into Europe with UK Office
TINYURL.COM
November 09, 2012
Customer Think: Best of CRM: Week of November 9th
TINYURL.COM
November 05, 2012
SemanticWeb.com: Text and Sentiment Analytics Team In Servicing The Customer Experience
TINYURL.COM
November 02, 2012
Destination CRM: Medallia Adds Sentiment Analysis to Text Analytics Platform
TINYURL.COM
November 02, 2012
1to1 Media: Weekly News Roundup
TINYURL.COM
November 01, 2012
Customer Think: CRM Analyst Throws Down Gauntlet
TINYURL.COM
November 01, 2012
ZDNet: Now You're All Customer Experience Huh? Prove it!
TINYURL.COM
October 29, 2012
Argyle Conversations: Borge Hald CEO of Medallia
https://medallia.com/
September 26, 2012
TechCrunch: CEM And Analytics SaaS Company Medallia Raises $35M From Sequoia
TECHCRUNCH.COM
September 26, 2012
Wall Street Journal: Medallia Aims to Improve Service at Big Companies With $35M From Sequoia
BLOGS.WSJ.COM
January 26, 2012
loyalty360: Creating a Customer Centric Culture
WWW.LOYALTY360.ORG
January 13, 2012
BizReport.com: In 2012 social marketing will shift from monitoring to action
WWW.BIZREPORT.COM
January 13, 2012
HotelNewsNow.com: 5 resolutions for hotel operators in 2012
WWW.HOTELNEWSNOW.COM
January 13, 2012
NetNewsledger.com: Social Media Fully Embraced by Four Seasons New Website
NETNEWSLEDGER.COM
December 05, 2011
Information Management mp3: Scratching More than the Surface with Social CRM
WWW.INFORMATION-MANAGEMENT.COM
December 02, 2011
Enterprise Irregulars: Influence and Business
WWW.ENTERPRISEIRREGULARS.COM
December 02, 2011
Examiner: Top Five Tips to Provide Great Customer Service on Black Friday
WWW.EXAMINER.COM
November 07, 2011
MyCustomer: Three ways to operationalise social media feedback
WWW.MYCUSTOMER.COM
November 01, 2011
InformationWeek: How Best Western Listens to Social Media
WWW.INFORMATIONWEEK.COM
December 16, 2010
One-on-One with Dan Lee
WWW.DASHBOARDINSIGHT.COM
December 07, 2010
DestinationCRM: "Medallia Launches Integrated Text Analytics Solution"
WWW.DESTINATIONCRM.COM
November 16, 2010
TEC blog: Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management
BLOG.TECHNOLOGYEVALUATION.COM
October 14, 2010
TMCnet: Medallia VP Offers Insight Into Using EFM for Employee Feedback
CALLCENTERINFO.TMCNET.COM
September 10, 2010
Destination CRM: The Hospitality Suite
WWW.DESTINATIONCRM.COM
December 21, 2009
BNET: Kroger Quarrel With P&G All About Relationships
INDUSTRY.BNET.COM
November 07, 2009
IntoMobile: Medallia adds iPhone to its Enterprise Feedback Management mix
WWW.INTOMOBILE.COM
November 04, 2009
eCommerce Times: The iPhone's China Syndrome
WWW.ECOMMERCETIMES.COM
November 02, 2009
eBizQ: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand
WWW.EBIZQ.NET
November 02, 2009
New iPhone Updates: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand
WWW.NEWIPHONEUPDATES.COM