Property & Casualty Insurance Claims Experience
Medallia Xchange

Property & Casualty Insurance Claims Experience

Improve claims efficiency and drive policyholder satisfaction and loyalty by optimizing experiences across the claims journey

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The claims experience is the critical moment of truth for every insurer, in part because highly dissatisfied claimants are 3x as likely to say they will switch providers. With the stakes so high, insurers need to be diligent and focused on optimizing every stage of the claims process, from first notice of loss to final settlement.

Property & Casualty Insurance Claims Experience provides insurers with a continuous, real-time view of how customers are experiencing the claims journey. Feedback is shared across the entire organization and used to coach and train claims adjusters, identify process issues to improve cycle times, and recover policyholders when things don’t go according to plan.

What’s Included:

  • Survey templates covering key drivers and touchpoints of the claims experience
  • Real-time web and mobile dashboards for claims handlers, team leads, operations managers, executives, and insights teams that provide both customer feedback and operational data
  • Alerts, workflows, and response templates to facilitate customer recovery

Common Add-Ons

  • Claims FNOL & Interim
  • Claims Broker Versioning

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