Unstructured data analytics is at the core of our platform, not in a separate application. Text Analytics uncovers meaningful insights from unstructured text such as customer feedback, email, chat transcripts, and more from across your organization. It enables cross-functional prioritization efforts, quickly identifying emerging issues and trends and driving workflows that break silos.

Contact centers are a critical front line channel with every conversation between agents and customers containing a gold mine of insights. Speech analytics surfaces actionable insights at scale, empowering QA teams to focus on the moments that matter most.

Industry-leading accuracy and globalization with 30+ languages supported means the most accurate insights are shared across your organization. 

Top-down journey visualizations unify data across customer journeys and life cycles, even as they cross organizational silos.  Bottom-up journey analytics showcase omnichannel journeys across web, contact center, and physical locations. 

Get a 360 view of individual customer journey visualizations and analytics for data-driven decisions. 

Medallia acts as your early warning system helping to identifying trends such as churn, legal issues before they become wide-scale problems. Our platform also prescribes specific actions based on all customer verbatim data and operational signals so your teams know where to focus and what action to prioritize.

Understand market context and competitive benchmarks to track U.S. consumer behavior across all major retailers, restaurants, and B2C brands through data such as spending trends, customer loyalty, frequency, migration, and more. Track foot traffic visits, customer journeys, market share, and more for location based information and send customers (yours or your competitors’) based on their visits to brick & mortar stores and websites.