Medallia for

Public Sector

Improving Customer and Employee Experience to meet your mission

Improve Customer & Employee Experience with Medallia

The digitization of customer interactions has accelerated across the public sector at an unprecedented pace. With this acceleration and EO 14058 and the need for states to address constituents’ concerns, agencies have begun to rethink the customer experience.

Medallia captures feedback, analyzes the data, and helps your team take action to close experience gaps. Our platform does the hard work of helping you understand your customers. Its learning-based AI delivers in-the-moment visibility into customer interactions and drives actions that can transform experiences as they happen.

RECRUIT AND RETAIN

Recruit and retain the best Government workforce

Ensure government agencies recruit and retain the best talent.

  • Keep applicants engaged by embedding intuitive feedback in the recruit-to-hire journey.
  • With real-time feedback analysis, automated-alert routing, and suggested action plans, leaders can ensure employees acclimate quickly.
  • Increase retention with data-driven strategies that uncover hidden needs and improve job satisfaction.
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WORKFORCE & WORKPLACE

Strengthen and empower the Government workforce

Government has the power to become the nation’s top employer. Medallia helps agencies to redesign their employees' work experience to:

  • Increase employee engagement and effectiveness by understanding your employees’ needs and interests.
  • Go beyond annual surveys to capture in-the-moment feedback and synch the data across systems.
  • Leverage the wisdom of your people, enabling them to take the right action at the right time.
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DIGITAL MODERNIZATION

Supercharge the digital experience

Help agencies improve their digital experience.

  • Capture digital signals in real-time to understand and optimize the customer journey. 
  • Deliver consistent customer experiences across all your digital channels — websites, mobile, applications, and mobile. 
  • Integrate feedback from digital and non-digital channels allowing you to see a unified view of the entire customer journey.

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CUSTOMER EXPERIENCE

Experience management software to aid in mission delivery 

Establish positive interactions that also aids in regulatory compliance.

  • Deliver in-the-moment visibility into customer interactions to transform experiences as they happen.
  • Capture feedback, analyze data, and helps your team take action to close experience gaps. 
  • Create role-based dashboards and alerts to enable leaders to act quickly on feedback received.
  • Design the right customer experiences that mitigate compliance risk.
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Breadth of Integrations

Medallia offers hundreds of easy to implement integrations and we are adding connectors all the time. Medallia partners with the tools vital to mission success - like Salesforce, ServiceNow, Adobe and more.

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Enterprise Grade Security, Privacy, Accessibility

Our security, privacy, and operational controls have been successfully implemented to meet the rigorous standards of not only public agencies, but highly regulated markets as well. Medallia Experience Cloud is FedRAMP High.. Coupling Medallia Experience Cloud with an Agency ATO enables our customers to secure both High Impact Level data in Civilian Agencies.. Additionally, we offer solutions that meet the accessibility standards of WCAG 2.0 AA and Section 508 of the ADA, as applicable.

Resources

Medallia for Federal

Learn how Medallia can help you understand and manage experience for Federal customers and employees. 

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Medallia for SLG

Learn how Medallia can help you understand and manage experience for State & Local customers and employees.

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Medallia for Gov’t (UK)

Learn how Medallia can help you understand and manage experience for State & Local customers and employees.

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Implementing Government CX & EX

Learn how Medallia can help your agency comply with EO 14058 ensures.

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Medallia for the Dept of Motor Vehicles

Transformation with real-time driver and customer experience data.

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Medallia for Airports

Make passenger experience memorable for the right reasons.

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