MEDALLIA FOR HEALTHCARE

Build trust and loyalty with human-centered experiences

Create experiences that drive innovation, engagement, and better healthcare outcomes.

Create personalized engagement that drives healthcare outcomes

With the industry’s #1 enterprise experience management platform, Medallia provides healthcare clinicians and payers with technology to connect and engage patients, members and employees to drive better, personalized experiences that strengthen relationships, build trust, and foster loyalty.

Create personalized engagement that drives healthcare outcomes

With the industry’s #1 enterprise experience management platform, Medallia provides healthcare clinicians and payers with technology to connect and engage patients, members and employees to drive better, personalized experiences that strengthen relationships, build trust, and foster loyalty.

Report

CX leaders are 2.8 times more likely than laggards to meet financial targets and be viewed as a great place to work.

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"With Medallia, we are now able to get real-time feedback and take action on it, with a focus to improve and/or change processes and behaviors."

TOM LAYMON

SVP, Chief of Care Delivery Operations, Atrium Health

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PATIENT & MEMBER EXPERIENCE

Humanize experiences with compassionate listening in real time

Get the patient and member insights needed to create personalized experiences at scale.

  • Deliver seamless, tailored experiences across all touchpoints with real-time signal capture and actionable insights.
  • Know how, when, and where to make improvements by integrating experience signals with operational data.
  • Identify and save at-risk patients and members using intelligent speech and AI-driven text analytics.
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END-TO-END JOURNEY

Understand and optimize patient and member journeys

Orchestrate seamless, personalized experiences across all touchpoints.

  • Drive trust and loyalty using a 360° view to personalize experiences across digital and non-digital channels.
  • Continuously improve self-service while reducing cost-to-serve using feedback signals and digital experience analytics.
  • Integrate and analyze patient and member experience data across multiple systems to identify and fix systemic issues.
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PHYSICIAN & EMPLOYEE ENGAGEMENT

Elevate experiences with physician and employee engagement

Activate the power of your people to drive better outcomes for all.

  • Drive continuous improvement and create a culture of service excellence with physician and employee insights.
  • Improve retention by leveraging feedback across their physician and employee journey, from hiring to separation.
  • Review cross-channel feedback in real-time and distribute it through role-based dashboards to improve performance.
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Guide

Achieve CMS compliance while increasing engagement and building trust with human-centered experiences—with Medallia Regulatory Suite 

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Partnerships with organizations driving human-centricity in healthcare

Resources

5 Ways to Boost Patient Loyalty

A guide for delivering exceptional patient experiences.

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Improving the Payer Experience

A data-driven approach for creating deeper partnerships and driving better long-term outcomes.

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Medallia for Equitable Listening

Learn best practices for equitably capturing the voices of your patients to drive meaningful action.

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The Importance of Patient Experience

Learn about the 6 steps to building an effective patient experience strategy.

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Improving Quality Patient Engagement

Learn the 3 Tips for improving connections with patients.

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Medallia for Payers

Medallia can help you engage members, families, and care teams to drive better outcomes.

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Medallia Named a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022

Learn why report calls Medallia ‘a top choice for omnichannel data text analytics solutions'

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The Business Value of Medallia Experience Cloud

IDC Paper Shows ROI of a Medallia Customer Experience Program

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Leader in Journey Orchestration Platforms

Thunderhead Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022

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Get peace of mind with expert Security and data protection

You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.

Medallia maintains up-to-date processes and controls with regular audits by internal and external parties, including clients and independent assessors.