Medallia Xchange

Credit Union Experience by Member Loyalty Group

Measure and take action on real-time member feedback

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Additional Info


With Credit Union experience, you get everything you need to increase member loyalty and operational efficiency. Gather member feedback on an ongoing basis across all touchpoints. Assess key drivers of loyalty through quantitative and qualitative analysis. Enable teams and managers to take action in real time through member recovery. Empower the frontline to modify processes to directly improve the member experience.

What’s Included:

  • Customized survey templates covering new member engagement, member relationship, contact center, branch visits, new products, and digital.
  • Credit Union specific Text Analytics engine to rapidly assess open-ended survey comments and unstructured feedback.
  • Real-time role based dashboards for executive, managers, department leaders, and frontline employees
  • Notifications and alert workflows to close the inner and outer loop with members.
  • Benchmarking data to compare your branch or department with others.

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