Medallia Xchange

G2

Capture more G2 Reviews in-app from your most engaged customers using the G2 + Medallia Integration.

Request a Demo
Additional Info

Summary

1. Capture more G2 Reviews by asking while users are in-app

2. Securely solicit customer feedback without sharing customer lists

3. Improve standing in G2 reports and the G2 Grid

What's Included

With the G2 Reviews + Medallia integration, companies can meet customers where they are by creating workflows in their native apps to request G2 Reviews from specific user segments.

The process is simple: Medallia serves up different notifications and requests while customers are using your app. With this integration, one of the requests can prompt users to leave a G2 Review, which once approved will automatically appear on your G2 product profile — without your user ever having to leave your app.

Increase organic, authentic, and comprehensive G2 Reviews — without having to share customer lists or send a single email — by using strategically timed and targeted in-app Medallia prompts.

BUSINESS IMPACT

  • Improved Customer Insights: From roadmap to retention, G2 Reviews capture 44 answered questions to inform every single stage of your business. This provides product, marketing, sales, and customer success teams the insights they need to drive maximum adoption, conversion, retention, and expansion based on real user feedback.
  • Consistent, Comprehensive Review Collection: By pre-building engagement-driven workflows, Medallia will automatically ask only your most engaged app users to leave a G2 Review. This ensures higher-quality review collection from actual users, consistently spread out over the life of your app.
  • Split-Second Customer Sentiment: By capturing G2 Reviews from users while they’re actually in-app, you will be able to conveniently capture candid, on-the-spot customer sentiment driven by the experience that matters most: using your product. This intentional timing reduces outside influences from compromising your customer feedback, getting you closest to truly understanding the sentiment of your users as it.

LANGUAGES

  • English

Category

Schedule a Consultation with an Expert

Thank you

Your message has been received and we will contact you shortly.

Experience 101
Platform
Company
Resources
Copyright © 2023. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.